7600H Kingston Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
brooke B
Ruben was so knowledgeable and polite. Grateful for his skill set in quickly determining the problem with my fridge. Thank you Ruben!
Judy S
Replaced our pump so the dishwasher will work today!
Glenda F
Professional, courteous, & fixed the problem. 🤗
Brian W
Barbara S
My technician was very professional and efficient!
DANA B
The repair guy was super nice.
Judy G
Customer service response - Thank you so much for the fantastic 5-star rating, Judy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
Don W
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 27, 2024
Julia C
Jennifer U
Three different techs assigned so far. For the 2nd, they didn't make the notes available from the 1st technician, so I had to explain the problem and what part had already been replaced. With the 1st tech, I received an AM notification of a detailed arrival time within the 9-hour window originally given. With the 2nd and 3rd techs, I did not receive this notification, so I was in the dark as far as a time of day to expect their arrival, until they were on the way.
Customer service response - We apologize for the inconvenience with the lack of communication and coordination between technicians, Jennifer. Thank you for your feedback, and we'll work on improving our process.
Sears Home Services on May 12, 2025
