7600H Kingston Pike Reviews

Nice guy but he came in, shook the basket for a few mins and watched it spin and then quoted me a $660 dollar repair. Then said he had to get back to his house when I was paying.

Sears used to be the gold standard of excellence. What I saw today was not that. The technician came out and said Sears doesn't allow us to do this or that. He didn't describe the problem accurately and didn't really look at the machine itself to figure out what was going on. The repair itself was going to cost more than the machine. I've been sick and haven't been able to keep up my house as usual and the comments that were made about my house was not appropriate. If Sears wants to pay for a house cleaner I would be perfectly happy to accept it, but until then keep your thoughts to yourself. Would not recommend Sears in the future. Sears has slipped when it comes to any type of service. We ended up fixing it ourselves after he left.

Rude condescending did. not Really look for what problem was

Here is my experience. 1. Scheduling: easy. 2. Text: ok,but lacks human intervention. 3. TECH WAS FANTASTIC stated part would me mailed to me and to ignore scheduling. 4. No notification of part shipment. 5 AI Scheduling is unable to answer and questions and is RUDE REPEATING "LET ME BE CLEAR."6. Now I have no idea if the part is ordered, when it is coming and that the AI scheduling can only confirm, cancel or reschedule.

This company should be ashamed of the prices they are charging customers. Totally ridiculous. They misdiagnosed mine and I was on the hook for $129 diagnostic fee. Then quoted $800 to fix.

.... to each there own

Made an appointment for washer dryer repair about two weeks before first available appointment. Was sent multiple email and text reminders about the appointment. It was for between 8 am and 5pm. Got a text about 1130am, day of appointment, saying the appointment was canceled and I would have to reschedule. No reason given at all. Was texted by a bot and every number I called was a bot, was never able to talk to a real person. When trying to reschedule a new appointment, with the bot, it kept saying that there are no appointments available for the foreseeable future???? Called a local place and talked to a real person and they are coming in a few days. Do NOT recommend

The technician was great. He knew what to go look for and everything but sears service is terrible. I made an appointment a couple of months ago waited all day long for no one to show up to my house. I had to make another appointment and this time the technician did show up. He was very knowledgeable. Thank you sir for even coming to my house. Sears you need to do better!!!!!

Extremely pathetic service they don’t know what the hell they’re doing they schedule you. They tell you the same day that they’ll be there then they send you a message in an hour before oh we can’t come. We don’t have enough. People happened. Multiple times truly is a joke they shouldn’t even be allowed to run a business.

Terrible experience. The first time nobody showed up. The second time the technician told me that the repair job was successfully completed. After he left, I checked the work and it was far from being fine. You have to wait until water ceases to drop almost 1 minute after it was shut off. I called back and all they said were empty words, such as they were sorry, etc. Now we have to wait 5 more days for them to come back and check it. I don't recommend this company!