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7600H Kingston Pike Reviews
Read reviews from customers who used our services at 7600H Kingston Pike
Total reviews
245
Average Rating
4.1/5
Sharon P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1732426083792
We set in our living room with our cell phone in hand waiting for him all day. Saw the notification that he “ has arrived” but no van anywhere. He never knocked on the door but supposedly called which there is no phone log of him calling. Literally worst service ever and couldn’t get anyone on the phone
Michael M,
Customer service response - We're really sorry to hear about your experience, Michael. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729814737937
I scheduled a service call to replace the felt seal on my dryer. I was asked to give my model number so parts could be ordered before the call. The technician arrived, looked at the model number, said it was obsolete and that the part was unavailable, $129 please. After he left i looked up the part on Sears Parts Direct. It was avaliable! This was a complete ripoff! DO NOT USE THESE CROOKS.
Denny L,
Customer service response - We're really sorry to hear about your experience, Denny. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729666779159
Very unhappy with the technician that never showed up and only called me to be nasty, disrespectful and very unprofessional. The services were never rendered.
Elizabeth G,
Customer service response - We apologize for the trouble you've faced, Elizabeth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729135280919
UPDATE: To add insult to injury, they invite me to call the number below to discuss that is their automated “you’ll never get a human” - that helps!!! This technician, Mike C is by far the worst I’ve ever experienced. He came for our clothes dryer early spring and this week on our dishwasher. He is rude, curt, and blames all problems on the customer. He shows up and then spends a lot of time in his service vehicle on the phone. Never fixes the problem. Even other Sears technicians know about how he avoids work at all costs. I’ll never let Sears Service in my home again.
Lisa H,
Customer service response - We're really sorry to hear about your experience, Lisa. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726454211967
vicki A,
Customer service response - We apologize for the trouble you've faced, vicki. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454564739
I am so disappointed. It has now been 10 days 20th and finally a new tech showed up. They has no information from previous tech(that was to return). He then left and sent an email stating "refused service". Then I received a new appointment date of 26th, all stated 10th.
felicia H,
Still not fixed leaking water after FIFTH visit
Susan S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1721049304123
They missed appointments three times, june 6, june 15, and june 20. Of course, the service window is 8am to 5pm. You have to stay at home for missing services
Seung-Hwan L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718966153625
The individual demonstrated a lack of professionalism and exhibited a negative attitude. Additionally, he left a significant amount of his mess behind.
Al A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716879257975
