7600H Kingston Pike Reviews

My technician was very professional and efficient!

The repair guy was super nice.

Three different techs assigned so far. For the 2nd, they didn't make the notes available from the 1st technician, so I had to explain the problem and what part had already been replaced. With the 1st tech, I received an AM notification of a detailed arrival time within the 9-hour window originally given. With the 2nd and 3rd techs, I did not receive this notification, so I was in the dark as far as a time of day to expect their arrival, until they were on the way.

I did not care for the technician, he did come to a diagnosis. Glad I had used Sears repair before or I would have been disappointed.

Update in response to the company's response: If you are really interested in resolving this, you will contact me using the number you have on file. I'm not interested in the AI generated generic response that was posted. Too much conversation regarding his work experience or lack thereof, in addition to his current work assignments on washers. He had never seen this type before with the panel on the front top surface. Initially said it was not level. I told him it wasn't level because it had been moved this morning. Then he only put hand in and move drum a little back and forth before turning to his phone to look for parts it may need. Determined from that that it could be suspension rods, gave me price of them and labor then proceeded to tell me how I could save money by buying that repair i.e. no "diagnostic service charge" (DSC) or even more so a warranty which would cover all appliances in the house except this one for years to come for only so much per month and a call out fee. What??? The DSC was more than quoted because there was a labor charge added. For what, him moving the tub back and forth twice? After I told him that that didn't seem to make fiscal or financial sense to me (especially $300 for the rods plus 300 labor) that I could get a new machine and new warranty for that plus a little more, he proceeded to tell me what I should not buy and if I really wanted to just spend money I could get a Speed Queen. Yes we'll not be using this service again and no, definitely no warranty with Sears.