7600H Kingston Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jan V
I did not care for the technician, he did come to a diagnosis. Glad I had used Sears repair before or I would have been disappointed.
Customer service response - We apologize for your experience with the technician, Jan. We appreciate your loyalty and feedback to help us improve.
Sears Home Services on November 27, 2024
Baoshan H
Customer service response - Hi Baoshan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 16, 2024
Darlene L
Sears used to be the gold standard of excellence. What I saw today was not that. The technician came out and said Sears doesn't allow us to do this or that. He didn't describe the problem accurately and didn't really look at the machine itself to figure out what was going on. The repair itself was going to cost more than the machine. I've been sick and haven't been able to keep up my house as usual and the comments that were made about my house was not appropriate. If Sears wants to pay for a house cleaner I would be perfectly happy to accept it, but until then keep your thoughts to yourself. Would not recommend Sears in the future. Sears has slipped when it comes to any type of service. We ended up fixing it ourselves after he left.
Customer service response - We apologize for the trouble you've faced, Darlene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 16, 2025
Dr. L
Rude condescending did. not Really look for what problem was
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 11, 2024
Glenda M
Failed to show up for appointment and failed to notify us. However he did send a signed receipt that he did the work.
Customer service response - We apologize for the trouble you've faced, Glenda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 15, 2025
Randy B
James was fast, courteous and informative However, He stormed out immediately after I rejected all his offers because they were all very expensive. The kicker was when I informed him that the AI assistant said $30 will be knocked off my $129 charge for a visit. He wanted me to pay the 129 plus tax, but I said I would pay him the ninety nine dollar plus tax.
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 14, 2025
Brandon
Very unprofessional. Find another tech.
Customer service response - We apologize for the trouble you've faced, Brandon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
Jeanne T
Technician did not show up
Customer service response - We apologize for the trouble you've faced, Jeanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
Keni P
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on April 27, 2025
Jerod H
Technician couldn’t do the job, because of your policy! Been referred to another company other than sears!
Customer service response - We apologize for the trouble you've faced, Jerod. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 15, 2025
