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7600H Kingston Pike Reviews
Read reviews from customers who used our services at 7600H Kingston Pike
Total reviews
245
Average Rating
4.1/5
They came to fix our A/C unit. We know it has a leak and know it is low on coolant. The tech spent 4.5 hours and couldn’t find a leak and indicated it was low on coolant. So low that it freezes up and won’t blow cold air. We have a home Warrenty through choice home Warrenty. The tech told us he was approved to pour in leak seal and recharge the unit. He had me turn on the unit to run the leak seal through and to see if it would blow cold air. The heat gun was showing 80degrees through the vent. He said to give it an hour and we will know if it worked and then left. I got the detailed receipt and he never recharged/put more pounds of coolant in like he stated he was going to. And it’s now 6 hours later and still the same issues as prior to him showing up. A complete waste of a day off work. It’s July 22 and we are now being told we can’t get someone back out until August 5th. Completely unacceptable. I don’t normally write bad reviews, but being in a 90 degree house warrants one.
Jessica V,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753320751285
Failed to show up for appointment and failed to notify us. However he did send a signed receipt that he did the work.
Glenda M,
Customer service response - We apologize for the trouble you've faced, Glenda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629692315
James was fast, courteous and informative However, He stormed out immediately after I rejected all his offers because they were all very expensive. The kicker was when I informed him that the AI assistant said $30 will be knocked off my $129 charge for a visit. He wanted me to pay the 129 plus tax, but I said I would pay him the ninety nine dollar plus tax.
Randy B,
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752537881041
Very unprofessional. Find another tech.
Brandon,
Customer service response - We apologize for the trouble you've faced, Brandon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749175646318
Technician did not show up
Jeanne T,
Customer service response - We apologize for the trouble you've faced, Jeanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307393193
Keni P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1745799500515
Technician couldn’t do the job, because of your policy! Been referred to another company other than sears!
Jerod H,
Customer service response - We apologize for the trouble you've faced, Jerod. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744762052511
This is the second time that you have been out for the same issue after four other attempts to fix my refrigerator and you can’t tell me where it’s leaking from and I’m still in the exact same situation I was before I contacted you. What the hell!?
Dano D,
Customer service response - We apologize for the trouble you've faced, Dano. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738639108937
Service was great but the labor charge of 321.00 for a 40 minute job was excessive. Not sure I would call sears back for a repair. I could see paying for an hour or so of labor at a fair hourly rate. Really feel I was taken advantage of.
Bruce F,
Customer service response - We apologize for the trouble you've faced, Bruce. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736083650631
Charged me $140 to tell me that 3 year old $1800 Kenmore refrigerator can't be repaired because no repair parts are available.
Ev E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732625313564
