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6909 Maynardville Pike NE Reviews
Read reviews from customers who used our services at 6909 Maynardville Pike NE
Total reviews
123
Average Rating
4.1/5
Informative and very nice
Elizabeth H,
Customer service response - Thank you for your informative and positive review! We appreciate your feedback and are glad to hear that you had a nice experience with Sears Appliance Repair.
Sears Home Services on 1707192330209
Would have been five star. If I didn’t have to reschedule 8 times before they showed up. And was not my fault for the rescheduling
Trucker K,
Customer service response - Thank you for your review, Trucker King. We're sorry for the inconvenience with the rescheduling and appreciate your patience.
Sears Home Services on 1771459253420
steve B,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1750375626473
Technician was very friendly and polite. He was very knowledgeable about the appliance he was checking. I would highly recommend him.
Kathy G,
Customer service response - Thank you for taking the time to leave a review, Kathy. We're glad to hear you had a positive experience with our friendly and knowledgeable technician, and we appreciate your recommendation.
Sears Home Services on 1727836206804
Diana W,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1706709957668
Was a little later than predicted, but very proficient and professional.
Robert A,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by our delayed arrival, but we appreciate your acknowledgement of our proficiency and professionalism.
Sears Home Services on 1707354671021
On time and efficient, but didn’t explain labor cost before beginning work. Got signatures quickly without explaining cost. I was very surprised and frustrated by the high cost of labor (almost $400) to fix a broken wire in less than an hour.
Robert O,
Customer service response - Thank you for the 5-star review, Robert! We're glad to hear our service was on time and efficient.
Sears Home Services on 1746144553775
I wish the technician would have told me that parts were no longer available for my appliance during the phone consultation. I did provide the model number prior to the phone consultation.
Valerie B,
Customer service response - We apologize for the inconvenience caused. We appreciate your feedback and will make sure to communicate the availability of parts during phone consultations in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707355467746
Very fast service with professional technician .would recommend them to anyone.
Larry L,
Customer service response - Thank you for taking the time to leave a positive review! We're glad you were satisfied with our fast and professional service, and we appreciate your recommendation.
Sears Home Services on 1705467036684
Problem persists and has been ongoing since July 2023. 2 different technicians have shown up on 2 separate occasions and one appointment was a complete no show. The first technician misdiagnosed the problem and had to send back ordered parts and reorder new ones. Appointment scheduled right after was a no show. Another appointment set and this time a different technician arrives and informed me that the first technician didn't order enough parts. A month later he returns, does some work, and not only is the problem not fixed, it's actually worse. The interior temperature readings in the freezer have been as high as 77°. This claim has been mishandled from the very beginning and it seems like the only way that it will be resolved is through legal action. The technician that was sent the last time was a nice enough guy, but the refrigerator that we paid $2600 for by the time we paid for the product, service contract, delivery and setup costs is still not working properly. UPDATE: a third technician by the name of Mike came by on 11/13/2023. Mike was able to diagnose the problem and help us reach a resolution. I thank Mike for his diligence in completing the job. My rating remains the same based on how this was handled before he arrived.
Dwight B,
