6909 Maynardville Pike NE Reviews

Was a little later than predicted, but very proficient and professional.

The “Repair man” did absolutely nothing to help us. He couldn’t even open the detergent, Trey where he claimed the problem was originating. Once he did open it after googling how to do it, he cleaned the tray and put it back in and then told us everything was fine. But nothing changed! This gentleman did not know anything about how to repair my washing machine!

On time and efficient, but didn’t explain labor cost before beginning work. Got signatures quickly without explaining cost. I was very surprised and frustrated by the high cost of labor (almost $400) to fix a broken wire in less than an hour.

I wish the technician would have told me that parts were no longer available for my appliance during the phone consultation. I did provide the model number prior to the phone consultation.

Very fast service with professional technician .would recommend them to anyone.

Problem persists and has been ongoing since July 2023. 2 different technicians have shown up on 2 separate occasions and one appointment was a complete no show. The first technician misdiagnosed the problem and had to send back ordered parts and reorder new ones. Appointment scheduled right after was a no show. Another appointment set and this time a different technician arrives and informed me that the first technician didn't order enough parts. A month later he returns, does some work, and not only is the problem not fixed, it's actually worse. The interior temperature readings in the freezer have been as high as 77°. This claim has been mishandled from the very beginning and it seems like the only way that it will be resolved is through legal action. The technician that was sent the last time was a nice enough guy, but the refrigerator that we paid $2600 for by the time we paid for the product, service contract, delivery and setup costs is still not working properly. UPDATE: a third technician by the name of Mike came by on 11/13/2023. Mike was able to diagnose the problem and help us reach a resolution. I thank Mike for his diligence in completing the job. My rating remains the same based on how this was handled before he arrived.

It’s worst than before he came. Tried to call you people and you can’t get a live person very disappointed

Service was poor. 5 trips to house and washing machine was not repaired Incorrect parts were ordered Service was cancellled twice on the scheduled day Spent 7 days at home with an 8 to 5 arrival window with no communication updates during the day. Would not recommend

Useless is what they are the guy lied on his report there is no floor damage in the bathroom the floor is new was done in the summer I need the guys phone number because he screwed me over