1805 E Stone Dr Reviews

Came on time but my dryer still isn’t drying

When can I expect my new dishwasher to be delivered/installed? It has been since May 2nd,

Filed a home warranty claim on my washer and dryer and Sears is the only company they use for that in the area. All was great and they came right out, ordered the water control valve and would come back out when it came in. As for the dryer, they broke the front panel taking it off so ordered a new one and here is where it all went downhill. Evidently the first set of technicians that came out never actually ordered the dryer part so when a different technician came out to put in the water valve he ordered the part (or tried to) but we’d soon find out he ordered the dryer part under the washer. The part got delivered a couple weeks later but they never had a record of it being shipped cuz it was on backorder. My number 1 problem with Sears is that they do not have ANY live agents that you can talk to. Even their technicians don’t have a live person they can use and have to use the ai bs. This is my biggest problem because the part came in, and they kept rescheduling my appt the day of and never actually showing up because the part was never showing delivered on their end. The home warranty company tried contacting them many times through email but they would not believe us that the part came in I guess cuz they kept cancelling appts. Finally had them come back out cuz the washer still wasn’t getting my clothes clean and the new technician wouldn’t touch the dryer cuz it wasn’t on the order. He at least saw the part and knew I wasn’t lying about it. He tried to reach out to Sears but of course it’s ai and he didn’t have any kind of response before he was finished looking at the washer. I contacted the warranty company again after he wouldn’t touch it and she had to start a whole new work order to get anyone to come out again. Finally got the dryer part they broke in the first place fixed after nearly two months. My washer still leaves my clothes dirtier than when I put them in and my gas dryer still doesn’t dry my clothes completely. 2 months of a super huge headache for nothing and I simply gave up. He says everything is working mechanically as it should yet somehow nothing actually works properly. I would never use Sears Appliance Repair again if I could pick someone else for the warranty people to send out. 90% of my frustration could’ve been avoided if they could only spend the money on paying someone to answer the phone or maybe calling someone to reschedule the appt. Had they actually called and gave me an update on the situation I could have told them the part came, I could’ve told them they didn’t fix the problem. The technicians were nice and courteous but I 1000% despise the company as a whole.

My 91 year old Daddy's refrigerator started leaking. Has had Sears Home Warranty plan for years. Made an appointment, no show, then we called and no service requests on his plan. They took the deductible money quick and then when we called no repairman in his area. My husband and I both worked for the real Sears and THIS IS NOT IT!¡! Go somewhere else!

Too expensive. Save time and money and just replace your appliances with new ones!

Had a problem with refrigerator. Sears repairman was supposed to be here from 8:00am to 5:00pm. He showed up at 5:20. No phone call, no apology , long day to wait. When he did arrive, he had to remove the cover plate that goes around water/ice maker door. He did not know how to remove the cover plate, and ended up breaking the door. Paint damage, marks from screw driver, wrong wrench. He reported that function was OK and sears should not replace the refrigerator. I could not be leave what he said after all he had caused the damaged. If you have the protection plan, good luck, if you are considering, thank about it.

I would look elsewhere for service if at all possible. Buying a new one would be the better option if this is the only service available to you. My refrigerator went out a little over 2 weeks ago. 2 times a repairman came. First time to diagnose and order a part the second time to install ordered part. The problem was not resolved. Scheduled appointment twice since and Noone showed even after being assured by the call center.......Ok now what? 492.11 spent for nothing except taking 4 days to stay by the fridge. Had to call another service company.

Edit The number they gave sent me to the same dang AI. THERE IS NO ONE TO HELP NOT EVEN THE EMAIL I WAS GIVEN WORKS I AM OUTRAGED Technicians are nice but there is ZERO human to tall to via the website. Im out 600 something dollars and AI can't help This place. SUCKS

After 7 visits from SEARS, my ice maker and water dispenser is NOT working.

I have not seen a Sears tech yet no sameshow .said he would be here at 10 30 did Not come .been watching all morning . Haven't seen him yet.please don't keep telling me they are coming and no one shows up.same old tales .coming back story to take more pictures. For. The 7th time Getting really annoyed with this stuff. I need a new cooktop as. Promise d .paid all my payments and deductible. Have. Been paid. No Cooktop yet.just empty promises. My family's getting aggravated too no cooked food since January the 1 st. I've been very ppatient.but my. Patience is running out please honour your part of the contract. I've paid mine.a long time ago.