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1805 E Stone Dr Reviews
Read reviews from customers who used our services at 1805 E Stone Dr
Total reviews
168
Average Rating
4.5/5
Your service man, John, was very personable and friendly, and obviously knew his job well. Thank you very much for the service
Pete R,
Customer service response - Thank you for your kind words about John's personable and knowledgeable service. We're delighted to have provided you with a positive experience!
Sears Home Services on 1726787175503
Grady is great, and provided superior service. He knows his business and fixed our problem! The customer service that backs him up, however, is terrible. The system cancels appointments and books new ones without consulting you . . . and then reschedules the appointment for the day you originally had. Automated phone calls and texts arrive the day of your appointment, announcing that the tech will be there "tomorrow" and then gives you today's date. When you call them to try and get the mess straightened out, the automated menu never allows you to speak to anyone and never provides a menu choice that will tell them why you're calling. When you're then forced into their survey at the end of the call, and you give them a "1" because they have created confusion and you're still not sure of the day they are actually scheduling you for, one of the answer choices they offer when asking the reason you gave phone support a poor rating is . . . "you wanted to speak to a person." I would imagine virtually everyone selects that choice because NO ONE gets service or satisfaction from a stupid automated menu.
Jim M,
Customer service response - Thank you for acknowledging Grady's superior service and expertise. We apologize for the frustration caused by our automated scheduling system and appreciate your detailed feedback, which will help us improve our customer service experience.
Sears Home Services on 1725586841546
Angela G,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1725276838532
Edwina B,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1724727393473
John, the older repairman, did a great job in diagnosing my Maytag washer. The part wasn't available and had to be ordered. I was able to get the part on Amazon almost $100 cheaper then the Sears price, it took 2 days and I fixed it myself. Sears prices for repair are crazy high, I recommend them diagnosing your issue and if you can do the repair yourself, do it and save. The Sears repair was $475, after paying the $152 diagnostic fee and tax, the part on Amazon $50, which included the $10 express mailing (2 day delivery), $200 verses $475, DIY!!! My washer is working perfect again, 2 days later.
Mark S,
Customer service response - Thank you for sharing your experience with John's diagnostic skills. We're glad to hear your washer is working perfectly again, and we appreciate your feedback on our pricing.
Sears Home Services on 1724566630053
Leo A,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1724295460095
John was very thorough: explained and showed what was wrong with the dryer, exactly what was needed to fix and he made the repairs in no time. Very pleased.
Lori P,
Customer service response - Thank you for sharing your positive experience with John's service on your dryer. We're thrilled to hear you were pleased with the repair process.
Sears Home Services on 1723691069630
Mark F,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1723358199750
I would highly recommend Jimmy. Very nice, efficient and explained everything
Jan C,
Customer service response - We appreciate the 5-star rating, Jan! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1722769338880
Very friendly and knowledgeable about what he was doing.
Johnny S,
Customer service response - Thank you for recognizing our friendliness and expertise. We're glad we could meet your expectations!
Sears Home Services on 1722418521897
