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1805 E Stone Dr Reviews
Read reviews from customers who used our services at 1805 E Stone Dr
Total reviews
161
Average Rating
4.5/5
Very professional and shared all the info that I needed to know about what My issue was and how he completed fixing it for me.
Walt P,
Customer service response - Thank you for your review, Walt! We're pleased to hear our technician was professional and informative in resolving your issue.
Sears Home Services on 1730949032117
Angela B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1730790016029
Kenny was top notch!!!
Mary C,
Customer service response - Thank you for your review, Mary! We're thrilled to hear that Kenny provided top-notch service.
Sears Home Services on 1730872451760
Grady was both professional and knowledgeable
Bree,
Customer service response - Thank you for your positive feedback, Bree! We're glad to hear that Grady provided professional and knowledgeable service.
Sears Home Services on 1729576965937
Janice W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1728351888248
Great technician.
Justin B,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1727751319228
Carolyn S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1727321383854
Your service man, John, was very personable and friendly, and obviously knew his job well. Thank you very much for the service
Pete R,
Customer service response - Thank you for your kind words about John's personable and knowledgeable service. We're delighted to have provided you with a positive experience!
Sears Home Services on 1726787175503
Grady is great, and provided superior service. He knows his business and fixed our problem! The customer service that backs him up, however, is terrible. The system cancels appointments and books new ones without consulting you . . . and then reschedules the appointment for the day you originally had. Automated phone calls and texts arrive the day of your appointment, announcing that the tech will be there "tomorrow" and then gives you today's date. When you call them to try and get the mess straightened out, the automated menu never allows you to speak to anyone and never provides a menu choice that will tell them why you're calling. When you're then forced into their survey at the end of the call, and you give them a "1" because they have created confusion and you're still not sure of the day they are actually scheduling you for, one of the answer choices they offer when asking the reason you gave phone support a poor rating is . . . "you wanted to speak to a person." I would imagine virtually everyone selects that choice because NO ONE gets service or satisfaction from a stupid automated menu.
Jim M,
Customer service response - Thank you for acknowledging Grady's superior service and expertise. We apologize for the frustration caused by our automated scheduling system and appreciate your detailed feedback, which will help us improve our customer service experience.
Sears Home Services on 1725586841546
Angela G,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1725276838532
