1805 E Stone Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (100 reviews)

Angela B

November 05, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on November 05, 2024

Mary C

November 05, 2024

Kenny was top notch!!!

Source: Google

Customer service response - Thank you for your review, Mary! We're thrilled to hear that Kenny provided top-notch service.

Sears Home Services on November 05, 2024

Bree

October 22, 2024

Grady was both professional and knowledgeable

Source: Google

Customer service response - Thank you for your positive feedback, Bree! We're glad to hear that Grady provided professional and knowledgeable service.

Sears Home Services on October 22, 2024

Janice W

October 07, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on October 07, 2024

Justin B

April 11, 2025

Great technician.

Source: Google

Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on September 30, 2024

Carolyn S

September 25, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on September 25, 2024

Pete R

September 19, 2024

Your service man, John, was very personable and friendly, and obviously knew his job well. Thank you very much for the service

Source: Google

Customer service response - Thank you for your kind words about John's personable and knowledgeable service. We're delighted to have provided you with a positive experience!

Sears Home Services on September 19, 2024

Jim M

September 05, 2024

Grady is great, and provided superior service. He knows his business and fixed our problem! The customer service that backs him up, however, is terrible. The system cancels appointments and books new ones without consulting you . . . and then reschedules the appointment for the day you originally had. Automated phone calls and texts arrive the day of your appointment, announcing that the tech will be there "tomorrow" and then gives you today's date. When you call them to try and get the mess straightened out, the automated menu never allows you to speak to anyone and never provides a menu choice that will tell them why you're calling. When you're then forced into their survey at the end of the call, and you give them a "1" because they have created confusion and you're still not sure of the day they are actually scheduling you for, one of the answer choices they offer when asking the reason you gave phone support a poor rating is . . . "you wanted to speak to a person." I would imagine virtually everyone selects that choice because NO ONE gets service or satisfaction from a stupid automated menu.

Source: Google

Customer service response - Thank you for acknowledging Grady's superior service and expertise. We apologize for the frustration caused by our automated scheduling system and appreciate your detailed feedback, which will help us improve our customer service experience.

Sears Home Services on September 05, 2024

Angela G

September 02, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on September 02, 2024

Edwina B

August 26, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on August 26, 2024

Average Rating: 4.7/5 (100 reviews)
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