1805 E Stone Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (102 reviews)

Justin B

April 11, 2025

Great technician.

Source: Google

Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on September 30, 2024

Carolyn S

September 25, 2024
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on September 25, 2024

Pete R

September 19, 2024

Your service man, John, was very personable and friendly, and obviously knew his job well. Thank you very much for the service

Source: Google

Customer service response - Thank you for your kind words about John's personable and knowledgeable service. We're delighted to have provided you with a positive experience!

Sears Home Services on September 19, 2024

Jim M

September 05, 2024

Grady is great, and provided superior service. He knows his business and fixed our problem! The customer service that backs him up, however, is terrible. The system cancels appointments and books new ones without consulting you . . . and then reschedules the appointment for the day you originally had. Automated phone calls and texts arrive the day of your appointment, announcing that the tech will be there "tomorrow" and then gives you today's date. When you call them to try and get the mess straightened out, the automated menu never allows you to speak to anyone and never provides a menu choice that will tell them why you're calling. When you're then forced into their survey at the end of the call, and you give them a "1" because they have created confusion and you're still not sure of the day they are actually scheduling you for, one of the answer choices they offer when asking the reason you gave phone support a poor rating is . . . "you wanted to speak to a person." I would imagine virtually everyone selects that choice because NO ONE gets service or satisfaction from a stupid automated menu.

Source: Google

Customer service response - Thank you for acknowledging Grady's superior service and expertise. We apologize for the frustration caused by our automated scheduling system and appreciate your detailed feedback, which will help us improve our customer service experience.

Sears Home Services on September 05, 2024

Angela G

September 02, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on September 02, 2024

Edwina B

August 26, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on August 26, 2024

Mark S

August 25, 2024

John, the older repairman, did a great job in diagnosing my Maytag washer. The part wasn't available and had to be ordered. I was able to get the part on Amazon almost $100 cheaper then the Sears price, it took 2 days and I fixed it myself. Sears prices for repair are crazy high, I recommend them diagnosing your issue and if you can do the repair yourself, do it and save. The Sears repair was $475, after paying the $152 diagnostic fee and tax, the part on Amazon $50, which included the $10 express mailing (2 day delivery), $200 verses $475, DIY!!! My washer is working perfect again, 2 days later.

Source: Google

Customer service response - Thank you for sharing your experience with John's diagnostic skills. We're glad to hear your washer is working perfectly again, and we appreciate your feedback on our pricing.

Sears Home Services on August 25, 2024

Leo A

August 21, 2024
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on August 21, 2024

Lori P

August 14, 2024

John was very thorough: explained and showed what was wrong with the dryer, exactly what was needed to fix and he made the repairs in no time. Very pleased.

Source: Google

Customer service response - Thank you for sharing your positive experience with John's service on your dryer. We're thrilled to hear you were pleased with the repair process.

Sears Home Services on August 14, 2024

Mark F

August 11, 2024
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on August 11, 2024

Average Rating: 4.6/5 (102 reviews)