2011 N Roan St Reviews

I will never use this company againI My sister in law had a refrigerator issue that needed a fan motor for the compressor. They charged $230 for the part. My sister in law paid that along with the labor (total of over $650!!) before they would order the part. The part was delivered via Amazon Prime to my house. I saw the part number and looked it up and it was less than $25!!!!!! That's because it was not an OEM part from Whirlpool but a Chinese part (i believe). That is a BIG TIME rip off in my book. Better to go with a locally owned company where their reputation means something.

This man called at 4:35 to see if the parts had arrived. He was to make the repair between 8:00 and 5:00 and he calls at 4:35? If he was concerned that the part had not arrived, why didn't he call at 8:00 and I wouldn't have had to wait ALL day for him to arrive. Terrible service. I cancelled the policy due to his unprofessional service.

This review is not a reflection on our technician. He was prompt, courteous and knowledgeable. I gave Sears Home Services 1 star because they cancelled our December 11,2024 appointment ,without any reason or explanation, and rescheduled it for today, January 3rd,2025 . The technician showed up, I explained the symptoms, and he explained that he has no parts to repair my washer, that they will have to be ordered. My appointment has now been rescheduled to January 17. Why couldn't the people in the office reach out to me, and ask me what the symptoms are? I would have told them, the parts would have been on the truck and my washer fixed. Sears had an opportunity to make a satisfied customer and turn what was what already a sour situation completely around. Instead, I am giving Sears 1 star. If I could give it Zero stars, I would. Sincerely Robert A. Pugliese (Update) Our technician showed up for our appointment on January3. He ordered the parts, the drain pump, and the main control. So far, as of this date, January 12, only one part has come in. Now, it's back to the Laundromat tomorrow and spend another $20.00 in quarters. This really sucks. And Sears, you can keep your computer generated response and telling me how sorry you are. If Sears really cared, they would issue a recall on these washers. They are defective, and the drain pump issue is a reoccurring issue on all these newer GE top loading washers. Robert Pugliese

Washed 2 medium size loads and washer is leaking again! Filled the entire pan. How many times does it take to fix a washer???

Be very afraid of this company! We paid $605.39 for parts and labor to fix our washer. Parts never arrived and no one ever came back. Finally fixed it myself after 6 weeks. NOW THEY REFUSE TO REFUND OUR MONEY!! We cannot speak with a human and website is useless. Be afraid Be very afraid!!! Crooks and thieves!! ZERO STARS!!

This was supposed to be scheduled as a recall and wasn't. Need to reschedule.....again. ugh.

Im sorry but the washing machine still making same noise as before. This is the 2nd time they have been out and it not fixed correctly.

Called Apr 7 2024 to get fridge repaired. It took 2 diagnostic visits to get the parts ordered and repair scheduled after paying in full. They failed to come do the repair the three times they scheduled to come. There is no person to speak with to resolve the issue. It is Jun 7 2024 and my fridge has not been repaired and they have stolen $900 from me and will not contact me for restitution. I have spent two weeks waiting for communication through FB messenger, it has been a week since they bothered to respond.

The compressor in my heat pump was not the correct one. Even though the local parts distributor verified that it was, in fact, the correct one. Because of this, the home warranty company refused to pay for the repair. Even though several other HVAC service companies confirmed my compressor was correct, Clinch Home Warranty Company took the word of this tech over the distributor that supplied the compressor and several other repair companies that verified my compressor was a correct replacement for the original.

Michael D "fixed" my washing machine yesterday, but when he left, I put in a load of clothes and the washer was still not working. I called back and was told that a repair man would come today (Friday). I just received a call that a a repair man was not coming. I have a load of wet clothes in the washer. We are going out of town tomorrow. I need the washer to have clean clothes for the trip. I have already had to go once to the washateria. I am very disappointed with my Sears Service Plan. I am told that a repair man can come on Thursday, March 28, when I will be home from my trip. I hope that happens and that my washer can be repaired. I have lost confidence in this program. This have caused me a lot of problems.