2011 N Roan St Reviews
Showing most recent reviews from verified customers of Sears Home Services
william W
The service man got five stars. However, Sears way of doing things got one star. Let me explain. When I scheduled this, I gave sears the model number, serial number, and told them The heating element was not working. The service man agreed that that was the problem, but he didn’t carry one on the truck. He said that we all work out of our trucks and Don’t have an inventory of parts. So this means if I wanted it fixed, I would have to schedule another appointment when they had the part. This doesn’t seem to be a very efficient way of doing things.
Customer service response - Thank you for your feedback, William. We're glad to hear the service man did a great job, but we're sorry for the inconvenience with the part availability. Please contact us directly so we can assist you further.
Sears Home Services on April 14, 2025
Chris H
John is an excellent repair tech. Highly recommend
Customer service response - Thank you for your positive feedback, Chris! We're glad to hear John provided excellent service and that you highly recommend him.
Sears Home Services on April 14, 2025
Ruthie S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 10, 2025
Sharon
Jim is awesome!!
Customer service response - Thank you for your positive feedback, Sharon! We're thrilled to hear Jim provided awesome service.
Sears Home Services on April 07, 2025
Jim R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 27, 2025
Rafael L
Mr. Bobby the technician from Sears who came to the house to service the dryer and repair the dishwasher was very courteous, honest, efficient and knowledgeable of his work.
Customer service response - Thank you for your positive feedback, Rafael! We're glad to hear Mr. Bobby was courteous, honest, efficient, and knowledgeable during his visit.
Sears Home Services on March 25, 2025
Leslie H
3/11/25 Thank you for assessing why our dryer was not heating! We appreciate your quick response and professionalism.
Customer service response - Thank you for your positive feedback, Leslie! We're happy to hear you appreciated our quick response and professionalism in assessing your dryer issue.
Sears Home Services on March 11, 2025
joel K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on February 22, 2025
Heather E
Jim was great!
Customer service response - Thank you for your positive feedback, Heather! We're thrilled to hear Jim provided great service.
Sears Home Services on January 27, 2025
Kevin N
John was an extremely friendly service employee! He was able to fix both appliances on his visit and will return to complete the repair because the part was not available in his van. He even gave some tips to help run the dishwasher more efficiently! Thanks John!
Customer service response - Thank you for your positive feedback, Kevin! We're glad to hear John was friendly and helpful, and that he provided useful tips for your dishwasher.
Sears Home Services on January 21, 2025
