Appointment Lookup
802-552-4364
2011 N Roan St Reviews
Read reviews from customers who used our services at 2011 N Roan St
Total reviews
256
Average Rating
4.5/5
Amanda M,
Great customer service
Jake C,
Technician came at time promised. Isolated problem area and repaired expediantly. I am very impressed and pleased.
Daniel B,
The service technician’s were great. What I do not agree with is the fact I was quoted a service charge fee of $229.00 by a representative that contacted me to find out what the problem was and to discuss a warranty offer, however, I was charged $139.00. That I do not appreciate.
Donna C,
Customer service response - We apologize for the discrepancy in the service charge, Donna. Thank you for your feedback, and we're glad the technicians provided great service.
Sears Home Services on 1778534990170
The service technician found the problem quickly and repaired my oven to my satisfaction. But, I was very disappointed in what I was charged. For less than one hour, the labor only, was $319.95. I was at their mercy but felt like I was taken advantage of.
Teresa P,
Customer service response - We're glad the technician resolved your oven issue, Teresa. We apologize for your disappointment with the cost, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1758159647642
Kenny the tech was great but the oven still doesn’t work!
Mike D,
Customer service response - We apologize for the issue with your oven, Mike. Please contact us directly so we can address this and ensure it gets resolved.
Sears Home Services on 1734410049365
Carolyn F,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1727321216773
Talking with American Home Shield about the service needed was extremely difficult. I had lots of problems. Plus I hate the automotive service to get connected with someone to talk to.
Tammy K,
Customer service response - We apologize for any difficulty you experienced while trying to reach us. Thank you for bringing this issue to our attention, and we appreciate your feedback.
Sears Home Services on 1705460019793
The technician was great, but the experience with Sears was terrible! The AI dealings were awful! I was rescheduled 4 times, with AI stating that the part wasn't shipped when it was sitting in my kitchen all the time!!! There is no way to speak to a person, only AI..... the customer service with Sears is the worst I've ever had!!! Very disappointed!!!
Rhonda B,
Customer service response - We apologize for the trouble you've faced, Rhonda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781051346504
Jim came out looked at his phone for 10 minutes and said it would cost over $700 to fix the microwave. Then I paid $249 for something I already knew. It’s broken. Won’t be calling Sears again.
Don B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768442240617
