2011 N Roan St Reviews

Sears Appliance Repair is useless. Very frustrating. Three visits and washer still not fixed. Also, they never showed up for 2 scheduled appointments. That means 2 days of missed work waiting all day for Sears. Like other posters have said, I was never able talk to a human when calling. Never again Sears. And don't give me your number or Facebook page. I'm a patient person and gave you ample time to correct but you deserve no stars.

Third time parts were replaced, and the refrigerator is still not fixed. At the end of November, it will be four months since I filed a home warranty claim.

When this experience began I thought it was going to be good, however, within 4 days things went downhill fast. First of all it should be made clear that Sears works entirely through AI. In order to be concise, I will try to summarize my experience. We are working through our home warranty company. Sears was scheduled quickly to diagnose problems. Parts were ordered for my dryer and microwave. The parts were delivered to my house two days later. The appointment to repair was to follow two days later. Sounds great except two days later a tech came and didn't fix anything. A second person wasn't sent to help with microwave and he didn't have a work order to fix microwave. Since this time I finally go the microwave fixed even though it was almost a month. The dryer is another story. Due to AI canceling appointments or rescheduling without consulting me on my schedule. We are now at ONE MONTH since I started this process. Totally unacceptable. AI is a complete failure here. Will never recommend or use Sears again. I'm going to forget the warranty and pay for repair by a company that cares about it costumers more than profit.

Sears home protect will not honor my microwave repair because the model# on it is unreadable which is not my fault...also model # not printed on manual which is also not my fault but theirs..also didnt show up for 2 appoints before today....also they dont have anyone in my area to work on refridgerators....i will be cancelling my sears home protect...it is worthless

Good person to work with. Came in fixed the washer with no problem. I need to update my survey. The washer is NOT FIXED. The repair man fixed the water problem but now it will not spin the water out after washing the clothes. I am highly disappointed and now I guess I out the money to fix my washer and have to go buy a new one. What a rip off

The whole Sears experience was awful. It wasn’t my choice to use them! American home shield was responsible for that choice. Their AI CUSTOMER SERVICE was deplorable! They lied, rescheduled, lied, rescheduled, lied rescheduled and kept doing this for 7 times. I have been without my refrigerator since August 8,2025 it is now September 16,2025. Their repairman *Bobbie come out the first time, and was trashing his own company. Saying their new Ai system is trash for the same reasons why I and many of their customers are complaining. Then he promised to get my frig fixed on the 11th of Sept. Texted, called multiple times and no one answered American home shield could not ever reach Sears! To find out what was going on! American home lied never returned calls didn’t follow their two week replacement policy. Will be finding a new home warranty place too! This is the short version of what happened there’s more.

I have spent 400.00 dollars and my ice maker is still not fixed

The tech did not perform any repair work. Was not able to explain why he would not be able to repair and left in a hurry. So it was a two minute visit and got his service visit fee.

Worst repair experience I have ever endured. The technicians were friendly and professional BUT initially scheduled repair for June 13 and repair not completed until August 11. On two days when appointments were scheduled (July 9 and August 6) I was notified half way into the time window (8AM to 5PM) that the technician would not be coming. Attempts to speak to a human being were fruitless - entirely automatic/AI. Sears was selected by Assurant Insurance which provides extended warranties for my Lowe's. Both Lowe's and Assurant should reassess their association with Sears.

The repair person - not an issue! The amount just for the part was inflated almost 3 times the cost of the part and then the service was so expensive. I can deny it and fix it myself instead of paying for the service, but there are some people that don’t think they have a choice and end up using this service…and that’s what sad. $152 to diagnose….please shop around!!