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2011 N Roan St Reviews
Read reviews from customers who used our services at 2011 N Roan St
Total reviews
256
Average Rating
4.5/5
Im sorry but the washing machine still making same noise as before. This is the 2nd time they have been out and it not fixed correctly.
Lisa R,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718934339061
Called Apr 7 2024 to get fridge repaired. It took 2 diagnostic visits to get the parts ordered and repair scheduled after paying in full. They failed to come do the repair the three times they scheduled to come. There is no person to speak with to resolve the issue. It is Jun 7 2024 and my fridge has not been repaired and they have stolen $900 from me and will not contact me for restitution. I have spent two weeks waiting for communication through FB messenger, it has been a week since they bothered to respond.
Steve B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066709710
The compressor in my heat pump was not the correct one. Even though the local parts distributor verified that it was, in fact, the correct one. Because of this, the home warranty company refused to pay for the repair. Even though several other HVAC service companies confirmed my compressor was correct, Clinch Home Warranty Company took the word of this tech over the distributor that supplied the compressor and several other repair companies that verified my compressor was a correct replacement for the original.
Tommy C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714963925388
Michael D "fixed" my washing machine yesterday, but when he left, I put in a load of clothes and the washer was still not working. I called back and was told that a repair man would come today (Friday). I just received a call that a a repair man was not coming. I have a load of wet clothes in the washer. We are going out of town tomorrow. I need the washer to have clean clothes for the trip. I have already had to go once to the washateria. I am very disappointed with my Sears Service Plan. I am told that a repair man can come on Thursday, March 28, when I will be home from my trip. I hope that happens and that my washer can be repaired. I have lost confidence in this program. This have caused me a lot of problems.
Ann I,
Customer service response - Thank you for taking the time to bring this to our attention, Ann. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711416553631
very nice person, but was unable to do anything. I think he stripped the screw in the agitator and was not able to get it off to see what might be causing the problem. So a waste of money.
D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707379195412
