2021 N Highland Ave Reviews

I did not get an estimate via print out or email of what parts need to be changed. Tech voiced less expensive to buy a new refrigerator. Extra fee for labor even though quote for diagnostic was $40 prior to visit.

The technician that came to the house was very polite and determined the problem quickly. Even though it turned out to be an electrical problem with the house beyond his control, I was satisfied with his service. The three-star rating is only because he wrote up a potential damage form, which he signed my name to before even consulting me. Also, and I'm not sure it was his fault, but the company's, but instead of the $139.00 diagnostic fee that I was told would be due, he charged $206.48, which he attributed to a specific charge dependent on the area that I live in. He explained that if I had lived in a different area of town, that I would have been charged more and other areas, might get charged less. He called it some kind of differential pricing.

I called Sears repair to replace an ignition module on my gas cooktop. They came out for a $139.00 fee that would apply to the repair. I told the serviceman what I needed and it’s a $50.00 part. He said it would cost $500.00 to replace it so I just lost the service fee and found another repair service. I would not recommend them. I got someone else to replace it cheaper than their service charge. I received an email from Sears after the review saying call or go to the website and they would resolve the issue. It is impossible to speak to anyone or get help on the website. I am more disappointed that they lied to look like they were trying to resolve the issue on Google.

I wasn't there and I disagree that the agreed price of 150 wasn't respected. The worker who came charged me more than agreed, saying he had done more work when it actually only lasted less than 20 minutes. I'm very upset about the price not being honored.

So this repair has taken over a month to get completed. The parts came in and we scheduled an appointment, which was over 2 weeks away and on the MORNING OF THE APPOINTMENT, YOU CANCELLED SAID APPOINTMENT, citing staffing or some bs reason. My wife was texting with someone trying to get the appointment rescheduled, was given some options, chose one then was told that the one she chose was no longer available! She then texted another option we would accept (2 more weeks out) and was not responded to, poor customer service. A day or so later, i got online and was quickly able to get an appointment for about a week and a half away, all the while we had an ice maker that would work sometimes but mostly was not working. This isnt Brandons fault as this is a company issue, i believe the work he did was excellent but i wrote this with hopes of getting Sears attention as to your poor communication and scheduling.

Took three weeks to come out and fix the problem and did not fix it

The technicians who came to my home did their work quickly and were extremely responsive. The rest of the customer service stunk. From trying to schedule, to constant changes of schedule (requiring multiple calls), to the AI and customer service rep not really listening to the problem so the first service call resulted in no action other than ordering more parts and then when the technician came to install the ordered parts it did not fix the problem. I will say that the ability to send someone the next day was helpful, but in general dealing with the AI and the heavy handed procedures for warranty repair means I will think more than twice about another Kenmore product.

Tech showed up, never brought tools into the house, stayed for 5 min, told my wife that they discontinued the part he needed to fix it and that she needed to buy a new washer. still charged a service call fee. We were scammed. I had the part ordered and fixed it myself within the week. Do not recommend their services!!!