2021 N Highland Ave Reviews

My technician Xavier was very professional and friendly. I was not home when he first arrived so he called me. He waited for me to arrive. After the repair was done he verified it with me and left. Unfortunately there showed a problem after he left. I called him on his phone and he returned and fixed the problem. Would recommend Xavier as a technician.

I did not get an estimate via print out or email of what parts need to be changed. Tech voiced less expensive to buy a new refrigerator. Extra fee for labor even though quote for diagnostic was $40 prior to visit.

The technician that came to the house was very polite and determined the problem quickly. Even though it turned out to be an electrical problem with the house beyond his control, I was satisfied with his service. The three-star rating is only because he wrote up a potential damage form, which he signed my name to before even consulting me. Also, and I'm not sure it was his fault, but the company's, but instead of the $139.00 diagnostic fee that I was told would be due, he charged $206.48, which he attributed to a specific charge dependent on the area that I live in. He explained that if I had lived in a different area of town, that I would have been charged more and other areas, might get charged less. He called it some kind of differential pricing.

Update 9/5/2026 ‐ still no service. Call the phone number and get an AI bot. Never a live person. Going on 4 mths. LG is no better! **ZERO STARS. SEARS HOME SERVICES IS AN ABSOLUTE DISGRACE.** We are now **THREE MONTHS into a warranty repair** that has been scheduled, rescheduled, canceled, or screwed up **at least 19 times.** NINETEEN. At some point, this stops being bad luck and becomes proof that the entire operation is completely broken. The latest technician showed up complaining about having to drive over an hour from Holly Springs, complained about what he could and couldn’t touch because of a lawsuit, and moved like actually completing the repair was an inconvenience. Then came the unbelievable part. He knew the work order. He knew the refrigerator. He knew the repair required **R-600a refrigerant.** And somehow he **RAN OUT OF REFRIGERANT IN THE MIDDLE OF THE REPAIR.** His explanation? **“I think it’s half full, but I’m not sure because of the scale. I don’t have anymore on my truck.”** Seriously? You are a refrigerator repair technician dispatched specifically to repair a refrigerator, and you don’t know how much refrigerant you have or bring enough to finish the job? That’s like a roofer showing up without shingles. Then we were told: **“We’ll be back Saturday.”** Saturday came. **Nobody showed up.** No technician. No completed repair. No meaningful communication. Nothing. Before leaving, he also warned us: **“Your refrigerator may or may not work properly. Just a heads up.”** Fantastic. Here’s the best part: **BEFORE SEARS TOUCHED OUR REFRIGERATOR, IT WAS STILL KEEPING FOOD COLD.** After Sears “repaired” it? **IT DOESN’T WORK AT ALL.** We have now lost **THOUSANDS OF DOLLARS WORTH OF FOOD** because Sears somehow managed to take a partially functioning refrigerator and turn it into a completely dead one. That isn’t appliance repair. **That is appliance destruction with an appointment window.** And Sears has done absolutely nothing meaningful to fix the mess they created. No urgency. No accountability. No completed repair. No ownership. Just more excuses, more appointments, more cancellations, and more wasted time. **THREE MONTHS. 19+ APPOINTMENTS. THOUSANDS OF DOLLARS IN SPOILED FOOD. ONE REFRIGERATOR MADE WORSE. ZERO ACCOUNTABILITY.** Sears Home Services has somehow perfected the art of scheduling appointments, canceling appointments, showing up unprepared, failing to finish the job, and leaving the customer in a worse position than when they started. I wouldn’t trust Sears Home Services to change a light bulb without somehow leaving the room darker. If you have the choice of repair companies, **CHOOSE ANYONE ELSE.** Your neighbor. Your cousin. A guy with a screwdriver watching YouTube in the Home Depot parking lot. At least one of them might actually show up prepared and finish the job. **Calling Sears Home Services “unprofessional” would be an insult to unprofessional companies.** This is not customer service. **This is incompetence with a logo.** Don't ask me to call an 800 number and seek a resolution. The resolution is for you to do your job, be accountable, be responsible. You are a horrible business owner! Do us all a favor and close the business down, lock the doors and find a dark cave to live in.

I called Sears repair to replace an ignition module on my gas cooktop. They came out for a $139.00 fee that would apply to the repair. I told the serviceman what I needed and it’s a $50.00 part. He said it would cost $500.00 to replace it so I just lost the service fee and found another repair service. I would not recommend them. I got someone else to replace it cheaper than their service charge. I received an email from Sears after the review saying call or go to the website and they would resolve the issue. It is impossible to speak to anyone or get help on the website. I am more disappointed that they lied to look like they were trying to resolve the issue on Google.