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1355 Tusculum Blvd Reviews
Read reviews from customers who used our services at 1355 Tusculum Blvd
Total reviews
115
Average Rating
4.5/5
Customer service is hard to get a hold of. They do not have a direct number. Also they overcharged and they rescheduled me multiple times and they were always at the last minute. It took three months just to get a tech back out to fix my stove. The scheduling should be better and overall customer service. The First tech that came out was James he was rude and disrespectful he smoked and took and threw out his cigarette in my front yard. Sears should give a better follow up and make sure they take care of their customers properly and better than they did. Overall don’t use them not incase you want bad service and don’t care to wait for them to finial make up their minds to show up and take care of the situation.
Jack W,
Customer service response - We apologize for the trouble you've faced, Jack. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744675342346
Would not recommend, not helpful in the least. Told me something was broken the charged me 160 dollars for 10 min of work to tell me it’s broken with no solution or looking for parts on their end.
Katherine W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742734046909
He never came to the house. The shelf had not been ordered. It probably isn't his fault, but I feel that this should have been decided, planned three weeks ago. I also paid American Home Warranty $95.00 just for him to come look at the problem. I am going to express my displeasure to AHW
Debby D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736405221645
This is absolutely the worst customer service. U can't talk to anyone, and when u finally do, u can't understand their version of English. When u ask for another agent, there is nobody else. Parts were supposed to be delivered to my home. They were not. Mechanic Called in sick. All in all, a terrible company. No wonder Sears went belly up. Do not do any business with their products.
Dale H,
Customer service response - Thank you for taking the time to bring this to our attention, Dale. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709776479439
Horrible will never use again 😒 Terrible beware
kenneth W,
Customer service response - Thank you for taking the time to bring this to our attention, kenneth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705563660133
