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1355 Tusculum Blvd Reviews
Read reviews from customers who used our services at 1355 Tusculum Blvd
Total reviews
117
Average Rating
4.5/5
Gary S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1752458084217
Damion F,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1727396025288
sears missed two appointments, yet kept giving reminders of the dates. ! Have a live person to answer the phone! Frustrating to wait all day and yet, cannot find out why!
Judy G,
Customer service response - We apologize for missing the appointments and the inconvenience of not having a live person to address your concerns. Your feedback is valuable, and we are working to improve our communication and service.
Sears Home Services on 1718676092800
Technician was knowledgeable and friendly. Cost of repairs would be more than a replacement. Very disappointed repairs wouldn't be feasible
Ronald V,
Customer service response - We're glad to hear the technician was knowledgeable and friendly, Ronald. We apologize for the disappointment regarding the repair costs and appreciate your feedback.
Sears Home Services on 1765938085968
Just tried calling this place, a LOCAL NUMBER, and I get switched over to a damn AI who REFUSED to offer me a HUMAN TO TALK TO! DO NOT do business with Sears Appliances!
Eric,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784167036594
I scheduled a repair because my refrigerator stopped cooling, I had a good idea it was the compressor start relay the tech showed up told ne that’s what it was and it wouldn’t effect the cooling till i called him out then he changed his mind. He quoted me $540.00 for the repair I said ok but then he told me 5 days to get the most common part for a Whirlpool refrigerator its only 6 years old but I asked why they wanted model and serial # when I scheduled it if you come un prepared to fix it? I went to Lowe’s and bought a new one. I used Sears before and was happy but not anymore there professionalism with respect your home be prepared is gone!!
Mike S,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783469405081
This was the worst experience I’ve had. The technician left a huge mess in my laundry room didn’t tell me he was finished I have no idea what repair he did or if anything works now. It took 7 weeks for the repair to happen after parts were received. Absolutely horrible!
Leilani K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773623769438
Two times out of 4, Bobby stood us up. One time he lied and said no one was home and sent a picture of a foot of snow in my neighborhood and it was 70 degrees outside and we were home all day. Each time the reschedule was 10 days to 2 weeks out. The last time he was here, he said it was fixed but it wasn’t. After six weeks and four scheduled visits, it is still not repaired. My ice maker does not work. When you go to the address on Google, you find Hobby Lobby. The place doesn’t exist at that address and if you call all you get is AI. You can not talk to a person.
Gloria T,
Customer service response - We apologize for the trouble you've faced, Gloria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772068335960
After 7 weeks the repairman installed a compressor and two valves, said the refrigerator was working, left abruptly and the next morning the fridge was not working. Not a happy customer.
Debbie B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763599197790
Didn’t show for appointment
joyce V,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761532856702
