1355 Tusculum Blvd Reviews

sears missed two appointments, yet kept giving reminders of the dates. ! Have a live person to answer the phone! Frustrating to wait all day and yet, cannot find out why!

Technician was knowledgeable and friendly. Cost of repairs would be more than a replacement. Very disappointed repairs wouldn't be feasible

Just tried calling this place, a LOCAL NUMBER, and I get switched over to a damn AI who REFUSED to offer me a HUMAN TO TALK TO! DO NOT do business with Sears Appliances!

I scheduled a repair because my refrigerator stopped cooling, I had a good idea it was the compressor start relay the tech showed up told ne that’s what it was and it wouldn’t effect the cooling till i called him out then he changed his mind. He quoted me $540.00 for the repair I said ok but then he told me 5 days to get the most common part for a Whirlpool refrigerator its only 6 years old but I asked why they wanted model and serial # when I scheduled it if you come un prepared to fix it? I went to Lowe’s and bought a new one. I used Sears before and was happy but not anymore there professionalism with respect your home be prepared is gone!!

This was the worst experience I’ve had. The technician left a huge mess in my laundry room didn’t tell me he was finished I have no idea what repair he did or if anything works now. It took 7 weeks for the repair to happen after parts were received. Absolutely horrible!

Two times out of 4, Bobby stood us up. One time he lied and said no one was home and sent a picture of a foot of snow in my neighborhood and it was 70 degrees outside and we were home all day. Each time the reschedule was 10 days to 2 weeks out. The last time he was here, he said it was fixed but it wasn’t. After six weeks and four scheduled visits, it is still not repaired. My ice maker does not work. When you go to the address on Google, you find Hobby Lobby. The place doesn’t exist at that address and if you call all you get is AI. You can not talk to a person.

After 7 weeks the repairman installed a compressor and two valves, said the refrigerator was working, left abruptly and the next morning the fridge was not working. Not a happy customer.

Didn’t show for appointment

Arrived 3 hours after designated window without any prior notice of being late. Quoted labor repair price for replacing one small part was ridiculous.

I called to place an order for Repair on May 2, 2025 and the next day someone showed up. They said they diagnosed my issue and that I had to pay upfront for them to order the part and I had to pay in full for everything .. I was not home and my daughter was there helping out and it was like we were held hostage against payment With no repair at that time. I was told and received messages that my repair was going to be done on May 6, 2025. No one showed up in here it is 9:15 PM.. I called and received the automated system again, and it said that my appointment was moved. to May 12, 2025. I am unable to speak with a live person and cannot reschedule the repair any sooner. This is a very horrible experience. I also would like to add that I was charged $719 upfront for Pump replacement. That had to be paid in full. They did not even leave a receipt with my daughter which there was a note on the machine to do so. Horrible experience!