1355 Tusculum Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debby D
He never came to the house. The shelf had not been ordered. It probably isn't his fault, but I feel that this should have been decided, planned three weeks ago. I also paid American Home Warranty $95.00 just for him to come look at the problem. I am going to express my displeasure to AHW
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 09, 2025
Glenda F
How can you rate a person or an experience if they never showed up to complete the job. No one called my parents to say they weren't going to show up either. They have made appointments with Sears since the first of May (for every week) and still no one has shown up and kept cancelling. THAT'S ALMOST 3 MONTHS WITHOUT A WORKING REFRIGERATOR. My Mom and Dad are in their 70"s and my Dad is a diabetic, he needs his refrigerator to keep his meds and of course their food. They have a warranty on their refrigerator with Sears and they are not keeping their end of the bargain. Absolutely disappointed and disgusted with Sears.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 19, 2024
Dale H
This is absolutely the worst customer service. U can't talk to anyone, and when u finally do, u can't understand their version of English. When u ask for another agent, there is nobody else. Parts were supposed to be delivered to my home. They were not. Mechanic Called in sick. All in all, a terrible company. No wonder Sears went belly up. Do not do any business with their products.
Customer service response - Thank you for taking the time to bring this to our attention, Dale. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 06, 2024
kenneth W
Horrible will never use again 😒 Terrible beware
Customer service response - Thank you for taking the time to bring this to our attention, kenneth. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 18, 2024
