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2801 Wilma Rudolph Blvd Reviews
Read reviews from customers who used our services at 2801 Wilma Rudolph Blvd
Total reviews
228
Average Rating
4.5/5
Maintenance & cleaning
Did not receive a good cleaning at all. Did not even come with his own cleaning supplies we had to provide rags & vinegar only for it to not even be cleaned well in the end. I have pictures of the aftermath & im not pleased with the service i received.
Edgar E,
Pleasant View, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707758804694
I was very unsatisfied with my technician
I felt like my technician did a rush job on my refrigerator repair. He didn't even check to make sure it was working before he was heading out. When I asked him if he could make sure it worked(my ice machine) he told me "you just have to turn it on, it's basic". I couldn't find the switch on the front of fridge like he said because it wasn't there! When he finally came in to help me after I asked again, he seemed unpleasantly bothered and it took him awhile to find this "basic switch" that was inside the fridge! Not on the outside. Needless to say, my ice maker is still not working so they are sending out another tech to fix it next week! Smh. I'm very disappointed! I pay for my service plan faithfully. Yet I'm without ice another week! Smh.
Maquia A,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837304002
Service time
This was the absolute worst service I have ever had! it took Sears over 45 days to HONOR its appointment times. And many of the reschedule were NEVER communicated to me. I took vacation days to be here, only to get a cancelation update once I CALLED TO CHECK the status of the technician. I can not get my vacation days back!
Fred C,
Clarksville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146237798
Didn't fix fridge, Unhelpful, left a mess, dented my fridge
Freezer still isn't cooling, he didn't check his work before he left, he left a huge mess everywhere, left parts behind that had to be disposed of, and was very unhelpful, we have been without a fridge for 2 months now and now we still don't have a freezer.
Jeremy D,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999435228
Waste of money
I'm not exactly sure what his problem was could have been drunk could have been on medication could have been on whatever or just some natural medical problem I will never ever call or request the services of this company again waste of my time took two weeks to schedule an appointment and he's not even sure he fixed it
Chris,
Pleasant View, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692394986208
Poor
Not a good technical at All. Never call the customer at all. The customer checked his availability 4 times from 12:30 pm it changes 6 times before he arrives at the house.
Redell W,
Clarksville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308559914
Doesn't listen to customers
When he came out to service the dryer he was adamant it was the clogged hose and it needed to be cleaned out and that would fix the issue 100%. Was he 100% wrong! It's still having the same issue as before
Penny F,
Oak Grove, KYCustomer service response - Hi Penny, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691792095803
Misdiagnosed and referred to Electrician
Technician came in and stated no power to dishwasher from circuit and that we needed an electrician. Two minutes of DIY with a screwdriver and multimeter (I'm an electronics technician who just didn't have time to diagnose myself), I discovered that dishwasher did in fact have power, and the only issue was with a loose electrical connection.
Jacob S,
Oak Grove, KYCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690920811161