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2801 Wilma Rudolph Blvd Reviews
Read reviews from customers who used our services at 2801 Wilma Rudolph Blvd
Total reviews
228
Average Rating
4.5/5
Refrigerator claim
Never got fixed always just tried to patch the problem and still had never came back for repair
Victor V,
Clarksville, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753998301323
Awful
1st off I understand the tech can't control everything and that the customer service being horrible isn't his fault. However it is his fault that I brought to his attention Monday that he did not order the part for today correctly and his response was basically I can't do anything about it, and further excuses. You absolutely could have ordered the part again Monday instead of wasting my b time but here we are. Your company is a joke both with the responses the technician give and that they claim they can't escalate problems to anyone and the customer service line is by and far the worst on the planet. I hope you're saving a TON on that crap customer service line because not that it will matter to you, but I will never use your company again and will actively advocate to anyone who asks me not to use your joke of a compny.
James G,
Clarksville, TNCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1753308933333
Washer dryer/stove, refrigerator
I had a request in for my washer, dryer, stove, and refrigerator. Only thing that was worked on today was my washer and stove I would have rather had my washer and dryer done today and my stove and refrigerator done at another appointment but per the technician that could not be done so now I have to wait a whole 10 days for my dryer that is not working at all to be looked at.
Julia O,
Crofton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749254831051
Repair refrigerator
I have had this individual to come to my house several times and he refused to repair my refrigerator. I have relocated refrigerator so he may gain access to what needs to be done the last time. I had a an appointment this past Friday and he made a comment That the. Customer refuse service. I sat here all day waiting for him to come and he did not show up. This is not the first time that this has happened. Jerome Taylor is the technician and I don't hold him in high regards I have another appointment for March 4 2025. Let's see if he comes to do the repairs thank you.
John R,
Hopkinsville, KYCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1740436009731
Refrigerator
Work not done, technician does not tell homeowner what to do. They are paid to take care of the job and that's it. He refuse to work on my refrigerator claims I need to pull it out when he has done it before. Thank you.
John R,
Hopkinsville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728518789149
Work order
Not satisfied with his character and people skills
John R,
Hopkinsville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1725919908936
Waiting
When warranty services post service request stop picking them up if people have to wait in the middle of summer fro 3 weeks for you guys too show up to fix the ac.
Moise F,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724889848985
Horrible Employee
Refused to fix my appliance! Extremely uneducated, not helpful, very unprofessional, very poorly presented, and refused to give his mangers information! This employee needs to be fired or properly trained, what a waste of time, I'm very disappointed!
Kimberly G,
Elkton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724707598163
Bad
Not fixed. Won't drain or spin. Water all over the floor again. Big mess. Stupid people.
Shelia S,
Princeton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723154603025
service call
horrible experience, rude and unprofessional, all he did was look for reasons not to repair my oven. made me miss a day of work and showed up at 6 o clock
Greg R,
Charlotte, TNCustomer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1722547294294