Appointment Lookup
802-552-4364
2801 Wilma Rudolph Blvd Reviews
Read reviews from customers who used our services at 2801 Wilma Rudolph Blvd
Total reviews
231
Average Rating
4.5/5
Unprofessional
Technician came to home to diagnose dishwasher issue after a previous technician replaced a part and dishwasher still did not work. Previous tech had wrong part ordered but this tech berated me about not knowing how to lookup a part number although I didn't order. He refused to listen and made me look where to find the correct model number. Again, I explained that I didn't order the part. He complained because I ran out of hand soap, when I tried putting my cat away he requested I wash a filter. Before I could finish, he snapped at me to put the cat away. Anything I said he argued with me and treated me as if I was an idiot. He recommended that I have a longer power cord installed to make future troubleshooting easier. I didn't have the money or time to hire an electrician. When he came back he got angry because he said that he told me to have it fixed and I didn't comply. No other tech has ever mentioned this as an issue. He then tells me very rudely that he was going to put that in my report and that he was angry I ignored him. He put in the part, demonstrated it was running and told me I no longer need to worry about having any more repairs. Then he showed me where screws hold the dishwasher to the counter will need to be replaced with longer screws as the counter is getting old. I agreed to replace the screws and he got upset and made me bend over to look at what he was referring to, telling me no you need to see this. I explained that we would be replacing the counters anyway but would be replacing the screws. He again said he was putting that in a report. I have more but not enough room, feel free to have a supervisor call me. Never send this tech to my home again. He needs to work on how he speaks to people.
RS,
Clarksville, TNCustomer service response - Dear Clarksville thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430985040
How was the process
First, the window was far too wide two or four hours ample . Consequently being giving updates on when the service day will be. Far too many messages stating the date and time. My friend was a LG instructor and changed his dryer part and vacuumed the inside of the unit in ten minutes. I watched his process on the Sam type of dryer with less tear down and rebuild off the unit.
Orin K,
Clarksville, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772749318393
Took my money didn't return to complete the job
Paid the fee and also signed up for semi-annual maintenance. Repair not preformed. Its been over a month no heat or air. No one responding
David M,
Chapmansboro, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763688638364
Refrigerator claim
Never got fixed always just tried to patch the problem and still had never came back for repair
Victor V,
Clarksville, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753998301323
Awful
1st off I understand the tech can't control everything and that the customer service being horrible isn't his fault. However it is his fault that I brought to his attention Monday that he did not order the part for today correctly and his response was basically I can't do anything about it, and further excuses. You absolutely could have ordered the part again Monday instead of wasting my b time but here we are. Your company is a joke both with the responses the technician give and that they claim they can't escalate problems to anyone and the customer service line is by and far the worst on the planet. I hope you're saving a TON on that crap customer service line because not that it will matter to you, but I will never use your company again and will actively advocate to anyone who asks me not to use your joke of a compny.
James G,
Clarksville, TNCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1753308933333
Washer dryer/stove, refrigerator
I had a request in for my washer, dryer, stove, and refrigerator. Only thing that was worked on today was my washer and stove I would have rather had my washer and dryer done today and my stove and refrigerator done at another appointment but per the technician that could not be done so now I have to wait a whole 10 days for my dryer that is not working at all to be looked at.
Julia O,
Crofton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749254831051
Repair refrigerator
I have had this individual to come to my house several times and he refused to repair my refrigerator. I have relocated refrigerator so he may gain access to what needs to be done the last time. I had a an appointment this past Friday and he made a comment That the. Customer refuse service. I sat here all day waiting for him to come and he did not show up. This is not the first time that this has happened. Jerome Taylor is the technician and I don't hold him in high regards I have another appointment for March 4 2025. Let's see if he comes to do the repairs thank you.
John R,
Hopkinsville, KYCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1740436009731
Refrigerator
Work not done, technician does not tell homeowner what to do. They are paid to take care of the job and that's it. He refuse to work on my refrigerator claims I need to pull it out when he has done it before. Thank you.
John R,
Hopkinsville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728518789149
Work order
Not satisfied with his character and people skills
John R,
Hopkinsville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1725919908936
Waiting
When warranty services post service request stop picking them up if people have to wait in the middle of summer fro 3 weeks for you guys too show up to fix the ac.
Moise F,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724889848985