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2801 Wilma Rudolph Blvd Reviews
Read reviews from customers who used our services at 2801 Wilma Rudolph Blvd
Total reviews
228
Average Rating
4.5/5
He did great at fixing the problem
He did something or didn't do something to make the water in the door no longer work,so now I have to got to the whole deal again to get someone to come out and fix that.:(
Gayle B,
Cedar Hill, TNAwful relationship this entire renewal period.
I have used services since prior to 2012 and always enjoyed the relationship and experience. This renewal only allowd for a shorter period and the price was about the same as previous. Refrig started leaking water on the back side and running down into the trays and overflowing into the floor. Ice maker water was turned off. Problem continued. Initial service call inspected unit and declared it unrepariable. No action by the company. Recalled service and reinspected. Same thing. On 3 service call, tec said corrosion starting to show on rear of unit. Recommended replacement. 4th service call rust started showing. Service calls 5 and 6 same result with recommended unrepairable and replace unit. Call number 7 (today) same result with discussion with claims and tec supervisor. Claims told tec wording needed on work order. It was submitted today. I called KY Att. General office and they; turned file over to consumer department who told me to send them the pictures and work orders. They said company has 2 days to submit their reply then 30 days to replace unit. KY is sending an inspector to review claim and process. I also have contacted a private attorney who is reviewing the case. It is past time to get something done for a loyal customer. The same tec has come to my home each time and been very nice but can't understand why there is a problem. He says he has submitted hundreds of claims like this and never experienced any problems.
Charles I,
Benton, KYReview
Guy was nice but lady on phone to make the appt didn't tell about the full cost
Sandra C,
Hopkinsville, KYWasher repair
1st time came and had to order parts. Never told me they were to be shipped to me. Then arrived at the 2nd appt to act as if I should know it was to be sent to me. Waited due to back order. Then 3rd time he came. He dumped the detergent in the floor on the rugs from the part he removed. I have to mop and clean, he also told me I had to dispose of the part and trash. It was time for him to go home. Then he never fastened the top part on the washer so jad to have a 4th appt. Each appt had an 8 hr window which is ridiculous to sit all day and not a two hr window. Then he dumps more detergent again on the floor and rug, grab a towel and tried to clean it. But again had to mop and clean to get soap residue off the floor and rug.
Tammy C,
Clarksville, TNNot pleased with my experience
I provided all the additional information requested to get my part ordered. The tech didn't know what was wrong with the oven when he came and this information was provided previously. He was 5 hours outside of scheduled time. Part was not ordered until I called to check and see if it was ordered when he told me he would order that evening or the next day. Had an appointment scheduled that was cancelled without notice. I had to wait an additional week to be put on the schedule.
Candice P,
Cadiz, KYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021649249
Still didn't work
Although he was able to get the stove to heat up (while pulled out from the wall), it would not work for us. We had to get another technician to come out and ultimately replace the igniter.
Cheryl W,
Kuttawa, KYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757717988
Unprofessional
Technician came to home to diagnose dishwasher issue after a previous technician replaced a part and dishwasher still did not work. Previous tech had wrong part ordered but this tech berated me about not knowing how to lookup a part number although I didn't order. He refused to listen and made me look where to find the correct model number. Again, I explained that I didn't order the part. He complained because I ran out of hand soap, when I tried putting my cat away he requested I wash a filter. Before I could finish, he snapped at me to put the cat away. Anything I said he argued with me and treated me as if I was an idiot. He recommended that I have a longer power cord installed to make future troubleshooting easier. I didn't have the money or time to hire an electrician. When he came back he got angry because he said that he told me to have it fixed and I didn't comply. No other tech has ever mentioned this as an issue. He then tells me very rudely that he was going to put that in my report and that he was angry I ignored him. He put in the part, demonstrated it was running and told me I no longer need to worry about having any more repairs. Then he showed me where screws hold the dishwasher to the counter will need to be replaced with longer screws as the counter is getting old. I agreed to replace the screws and he got upset and made me bend over to look at what he was referring to, telling me no you need to see this. I explained that we would be replacing the counters anyway but would be replacing the screws. He again said he was putting that in a report. I have more but not enough room, feel free to have a supervisor call me. Never send this tech to my home again. He needs to work on how he speaks to people.
RS,
Clarksville, TNCustomer service response - Dear Clarksville thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693430985040
How was the process
First, the window was far too wide two or four hours ample . Consequently being giving updates on when the service day will be. Far too many messages stating the date and time. My friend was a LG instructor and changed his dryer part and vacuumed the inside of the unit in ten minutes. I watched his process on the Sam type of dryer with less tear down and rebuild off the unit.
Orin K,
Clarksville, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772749318393
Took my money didn't return to complete the job
Paid the fee and also signed up for semi-annual maintenance. Repair not preformed. Its been over a month no heat or air. No one responding
David M,
Chapmansboro, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763688638364
Refrigerator claim
Never got fixed always just tried to patch the problem and still had never came back for repair
Victor V,
Clarksville, TNCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753998301323