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2801 Wilma Rudolph Blvd Reviews
Read reviews from customers who used our services at 2801 Wilma Rudolph Blvd
Total reviews
231
Average Rating
4.5/5
Addition needed
The only thing needed is a way to talk with the service tech before coming to my home. It was in the directions but was never looked at.
Charles C,
Nortonville, KY*****
He was a very good repairman. He was Courteous.
Paul G,
Hopkinsville, KYDryer start button replaced
The tech was nice n polite. Don't like your schedule department ,parts don't come early enough before your next appointment and when the part comes you have to reschedule I've e had 6 appointments just to get my dryer fixed very unexpectedable
Audrey B,
Hopkinsville, KYVery Professional
Mr. Gary came and replaced parts that were on order and when finish my water soffner worked.
Tyrell T,
Clarksville, TNHe did great at fixing the problem
He did something or didn't do something to make the water in the door no longer work,so now I have to got to the whole deal again to get someone to come out and fix that.:(
Gayle B,
Cedar Hill, TNAwful relationship this entire renewal period.
I have used services since prior to 2012 and always enjoyed the relationship and experience. This renewal only allowd for a shorter period and the price was about the same as previous. Refrig started leaking water on the back side and running down into the trays and overflowing into the floor. Ice maker water was turned off. Problem continued. Initial service call inspected unit and declared it unrepariable. No action by the company. Recalled service and reinspected. Same thing. On 3 service call, tec said corrosion starting to show on rear of unit. Recommended replacement. 4th service call rust started showing. Service calls 5 and 6 same result with recommended unrepairable and replace unit. Call number 7 (today) same result with discussion with claims and tec supervisor. Claims told tec wording needed on work order. It was submitted today. I called KY Att. General office and they; turned file over to consumer department who told me to send them the pictures and work orders. They said company has 2 days to submit their reply then 30 days to replace unit. KY is sending an inspector to review claim and process. I also have contacted a private attorney who is reviewing the case. It is past time to get something done for a loyal customer. The same tec has come to my home each time and been very nice but can't understand why there is a problem. He says he has submitted hundreds of claims like this and never experienced any problems.
Charles I,
Benton, KYReview
Guy was nice but lady on phone to make the appt didn't tell about the full cost
Sandra C,
Hopkinsville, KYWasher repair
1st time came and had to order parts. Never told me they were to be shipped to me. Then arrived at the 2nd appt to act as if I should know it was to be sent to me. Waited due to back order. Then 3rd time he came. He dumped the detergent in the floor on the rugs from the part he removed. I have to mop and clean, he also told me I had to dispose of the part and trash. It was time for him to go home. Then he never fastened the top part on the washer so jad to have a 4th appt. Each appt had an 8 hr window which is ridiculous to sit all day and not a two hr window. Then he dumps more detergent again on the floor and rug, grab a towel and tried to clean it. But again had to mop and clean to get soap residue off the floor and rug.
Tammy C,
Clarksville, TNNot pleased with my experience
I provided all the additional information requested to get my part ordered. The tech didn't know what was wrong with the oven when he came and this information was provided previously. He was 5 hours outside of scheduled time. Part was not ordered until I called to check and see if it was ordered when he told me he would order that evening or the next day. Had an appointment scheduled that was cancelled without notice. I had to wait an additional week to be put on the schedule.
Candice P,
Cadiz, KYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021649249
Still didn't work
Although he was able to get the stove to heat up (while pulled out from the wall), it would not work for us. We had to get another technician to come out and ultimately replace the igniter.
Cheryl W,
Kuttawa, KYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723757717988