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2100 Hamilton Place Blvd Reviews
Read reviews from customers who used our services at 2100 Hamilton Place Blvd
Total reviews
376
Average Rating
4.3/5
The tech was great, he fixed my dryer in a timely manner at a reasonable price. I was not happy with the customer support though. The app said he was going to be at my house around 11:19 but he didn't show up until 1:20 and the app was never updated with the correct time. I had a lot of things I needed to get done, but spent almost the entire day waiting on the tech to come. I tried to chat on the app but it just gave me robotic responses. I called the phone number, but only got robotic responses. Felt like I was a hostage in my home waiting for the tech to come. Was not happy!
Rita G,
Customer service response - Thank you for your feedback, Rita. We're glad the tech fixed your dryer promptly, but we're sorry for the inconvenience with the scheduling and customer support. Please contact us directly so we can address your concerns.
Sears Home Services on 1763513323956
Please have the technician reschedule for a return visit.
Edward G,
Customer service response - Thank you for your feedback, Edward. Please contact us directly to arrange a return visit from the technician.
Sears Home Services on 1761532657650
My A/C unit was out for 4 days and temp in high 90’s. I was disappointed that no service tech could not come until day 4 at the end of the day later then the timeframe given!. Glenn was our tech person. He came the 1st time I had trouble on 6/6/25 but I encountered the same issue again within the same month. He explained what he checked and finding and got the unit working again which I’m grateful for.
Clementine D,
Customer service response - Thank you for your feedback, Clementine. We're sorry for the delay in service but glad to hear Glenn was able to get your unit working again.
Sears Home Services on 1751251357192
Technician was fine. Cost to repair was prohibitive.
Ed M,
Customer service response - Thank you for your feedback, Ed. We're glad to hear the technician was fine, but sorry to hear about the repair cost. Please contact us directly if you have any further concerns.
Sears Home Services on 1750044623313
The service was excellent but my warranty company says he has yet turned in a report 5 days later. Not sure where the problem is?
Jeffrey S,
Customer service response - Thank you for your feedback, Jeffrey! We're glad to hear the service was excellent. Please contact us directly so we can help resolve the issue with the report.
Sears Home Services on 1746069420133
Cheryl P,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1745194936087
The repairman was knowledgable and worked diligently. The scheduler told me that more than one device could be worked on in ine service call; the repairman said that two work orders were needed so he refused to work in the second device even though the parts for both machines were sent with the repairman.
Alliance R,
Customer service response - Thank you for your feedback. We're glad to hear the repairman was knowledgeable and diligent, but apologize for the scheduling confusion. Please contact us directly so we can address this issue.
Sears Home Services on 1744592081888
Michelle S,
Customer service response - Thanks for the great rating, Lisa! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1730947742493
Arrived promptly. Cleaned around work area. Friendly and curteous.
Sandra B,
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear about our team's punctuality, cleanliness, and friendliness.
Sears Home Services on 1711077057086
ana R,
Customer service response - Hi, ana, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707175066673
