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2100 Hamilton Place Blvd Reviews
Read reviews from customers who used our services at 2100 Hamilton Place Blvd
Total reviews
376
Average Rating
4.3/5
repair tech was great and friendly
ed J,
Customer service response - We're happy to hear the repair tech was great and friendly, Ed. Thank you for your feedback.
Sears Home Services on 1758761997369
I was disappointed in the 4 cancellation and the 5 rescheduled appointments. I ended up use 10 hours of my vacation time to support the arrival 2 different times which never happened. Once the technician arrived they were courteous and clean up well after the appointment.
Dion M,
Customer service response - We apologize for the multiple cancellations and rescheduling, Dion. We appreciate your patience and are glad to hear the technician was courteous and cleaned up well.
Sears Home Services on 1757654217625
Technician was okay, but legit took the entire 8-5pm window. This time no timely notification to narrow that window was received like they have done before. Also took nearly 3 weeks to get an appt. Then at first he said one burner wasn’t working right and then decided the entire unit was just fine. So I wasted my time and $ and still have a stove that only half works correctly.
Christina D,
Customer service response - We apologize for the inconvenience and lack of timely communication, Christina. We appreciate your feedback and will work to improve our scheduling and assessment processes.
Sears Home Services on 1737349736334
Repair incomplete Waiting for WARRANTY Company APPROVAL
Jacqueline D,
Waited until 4:30? when they arrived On an 8-5 service window. These techs are being scheduled too many calls in one day. Service was very good until the end. They had a hose leak water after reinstalling drum. So they caught that, fixed it securely and said they cleaned up the water underneath. What they missed was the drawer unit under the washer had lots of water in it. All my supplies in cardboard boxes were soaked and many of the washer pods began dissolving. This is discouraging and a financial loss to me as they can’t be saved. And it was a mess to clean up. Plus water left behind could have rusted out my washer feet and drawer cabinet. The washer is repaired and runs great so far.
Donna M,
Customer service response - We apologize for the trouble you've faced, Donna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460450635
Absolutely no communication after services provided. The issue was Not completely resolved. You can’t speak to a human regarding your concerns - you get AI services when you call the warranty company. Extremely frustrating!
Melinda M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756082207513
Refrigerator was accumulating water and ice under the crisper drawers which spilled onto the floor. Tech replaced ice maker, which didn't correct the problem. Came back again and checked drainage system, etc. Thought problem was fixed, but now after a bout 2-3 weeks, the water and ice are back again with water in the floor, just like it was in the beginning. Will have to call Home Services again for another appointment.
Jim M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755571403571
Solution not solved. Still have same issue.
Mike M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697017
No one called me last night and when I called I was not told the four- hour window of service.
Jean O,
Customer service response - We apologize for the trouble you've faced, Jean. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746769061979
Helen P,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1726542959121
