2100 Hamilton Place Blvd Reviews

Very poor experience. First tech arrived and said all we needed was freon for our HVAC unit. That didn't fix it. A tech from another company came and found a leak. We went back to Sears and the next tech they sent out didn't want to get on our roof so he left and said someone else would come back later. No one ever did. Instead, they cancelled our ticket.

While they, (sears), did find the issue the service technician told me several times about the fee and nothing about future details or attempt to help me in any way. This was AFTER I was told and confirmed I could get an appointment 3 days earlier and no one showed or contacted us. Been OVER a week to hear that my only issue was gas shut off. No idea if I'll have to turn on a pilot light to restart heater.

$600! And my refrigerator still doesn’t work!! He came and replaced a fan and stayed maybe 15 minutes! REFRIGERATOR DOES NOT WORK after paying $600!!

Terrible service, the issue was not resolved for my washer and I have called Sears customer service just to get zero help from an AI automated system with no option to talk to a customer service representative. This is mediocre customer service and repair service.

Extremely disappointed. This is the first time I have ever purchased a home warranty - Choice Home Warranty - and it will probably be the last. It took a week for the technician to arrive. That’s 1 week with no heat. The temperature is in the 30’s. He replaced a fuse. I asked him what caused to the fuse to blow, he said he didn’t know. 2 days later it stopped working again. I initially paid $500.00 for the warranty and $100 for this visit and I received nothing. Now, I need to wait another week for a technician to come back and they’re sending the same guy. I am a Realtor and we recommend Choice Home Warranty to our clients! I wanted to see what type of service you provide my clients and I am appalled. I can no longer recommend Choice Home Warranty and will make it known why.

No one showed up even though the “ track the technician“ said he had already come and gone.

Glenn was not the tech. First it was Bill for two days and James for the third day

It was the worst experience. It took 7 appointments, 3 were no shows after we took off work, 2 of them we received eta which were not even close to the time. Called and couldn’t talk to anyone. Terrible customer service

Not great people skills, also didn’t not fix the problem the first time and we got stuck trying to reconnect with them over and over again. They didn’t even seem to try to allow you to contact a real person in any way. Everything was automated.

I will absolutely never use them again ! The worst system ever. You cannot contact a PERSON to talk to everything is automated. Then when they couldn’t make it the day that THEY scheduled for me they rescheduled my appointment and said that I rescheduled it. Also the first time I made an appointment to figure out what was wrong with the washer they were over an hour after when they said they would arrive which btw their window for arrival is 8-5 so I called their number to figure out what was going on and because the system is automated when I hung up it automatically cancelled my appointment then I had to reschedule another one just so they could order the part. And on top of all that their prices are ridiculous I could have bought a new washer for just a few hundred more than they charged me. I can’t even complain in their site because it’s all automated.