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2100 Hamilton Place Blvd Reviews
Read reviews from customers who used our services at 2100 Hamilton Place Blvd
Total reviews
376
Average Rating
4.3/5
Cheryl P,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1745194936087
The repairman was knowledgable and worked diligently. The scheduler told me that more than one device could be worked on in ine service call; the repairman said that two work orders were needed so he refused to work in the second device even though the parts for both machines were sent with the repairman.
Alliance R,
Customer service response - Thank you for your feedback. We're glad to hear the repairman was knowledgeable and diligent, but apologize for the scheduling confusion. Please contact us directly so we can address this issue.
Sears Home Services on 1744592081888
Michelle S,
Customer service response - Thanks for the great rating, Lisa! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1730947742493
Arrived promptly. Cleaned around work area. Friendly and curteous.
Sandra B,
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear about our team's punctuality, cleanliness, and friendliness.
Sears Home Services on 1711077057086
ana R,
Customer service response - Hi, ana, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707175066673
Sears was hired by americas first warrantee to fix our oven (for the 3rd time, with a $100 fee each time). We were told multiple times our oven needs to be replaced. When I contacted the warrantee company they said the service person needs to recommend the appliance to be replaced ( 2 times it was documented my range needed to be replaced). It took almost a month to get an appointment with Sears. Not only do I pay for the warrantee, but I have to pay a fee for each covered appliance each time someone comes out. As for the tech he “man splained” that I needed to allow the oven preheat and run thru at least 2 cycles for it to be at proper temp! 🥴 if the oven is set at 350• it should be 350• when it beeps!!
Rose L,
Customer service response - We apologize for the inconvenience with the repair process and communication, Rose. Thank you for your feedback, and we recommend contacting us directly to address this issue further.
Sears Home Services on 1780954736128
Glenn did fix our refrigerator by installing a part in the bottom freezer however he sat his drill inside the freezer on top of our food items. He also didn't secure a cover piece which fell off behind the drawer after he left, and now needs to be put back on. Glenn is clearly a competent repairman because refrigerator is cooling again, but he could be more considerate about how he operates on a repair job.
Stephanie B,
Customer service response - We apologize for the oversight during the repair, Stephanie. Thank you for your feedback, and we're glad to hear your refrigerator is cooling again.
Sears Home Services on 1767325431726
repair tech was great and friendly
ed J,
Customer service response - We're happy to hear the repair tech was great and friendly, Ed. Thank you for your feedback.
Sears Home Services on 1758761997369
I was disappointed in the 4 cancellation and the 5 rescheduled appointments. I ended up use 10 hours of my vacation time to support the arrival 2 different times which never happened. Once the technician arrived they were courteous and clean up well after the appointment.
Dion M,
Customer service response - We apologize for the multiple cancellations and rescheduling, Dion. We appreciate your patience and are glad to hear the technician was courteous and cleaned up well.
Sears Home Services on 1757654217625
Technician was okay, but legit took the entire 8-5pm window. This time no timely notification to narrow that window was received like they have done before. Also took nearly 3 weeks to get an appt. Then at first he said one burner wasn’t working right and then decided the entire unit was just fine. So I wasted my time and $ and still have a stove that only half works correctly.
Christina D,
Customer service response - We apologize for the inconvenience and lack of timely communication, Christina. We appreciate your feedback and will work to improve our scheduling and assessment processes.
Sears Home Services on 1737349736334
