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2100 Hamilton Place Blvd Reviews
Read reviews from customers who used our services at 2100 Hamilton Place Blvd
Total reviews
376
Average Rating
4.3/5
Dealing with Sears was the worst experience ever. They are unprofessional and unreliable. They will cancel your appointment last minute. Over the last 2 weeks I have went through hell trying to get my oven fixed. I would not recommend to use their services! I give a 0 out of 5
Angela B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745799455406
The technician was polite but I have a real issue with the warranty company trying every way possible to deny a claim!!
Keith J,
Customer service response - We're really sorry to hear about your experience, Keith. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1744941506206
This is the 4th visit from Sears and dishwasher still not fixed!
Susan S,
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742346112479
Very poor customer service. Could not get a straight answer from anyone. Super poor communication. Kept getting transferred to people who seemed to have zero awareness of any prior call. Was told someone would be in touch to arrange same day service within an hour- never heard back. Called again and the representative made it sound like they didn’t have success finding anyone, so just didn’t call me back. Next person I spoke with had no clue about any of my prior calls. Transferred to another person who made it sound like they had never even filed a request. Each person I spoke with made me repeat ALL my personal details. The final person I spoke with didn’t even know that it was our fridge that we were inquiring about. Disorganized and a complete waste of time. Can’t vouch for the quality of their repairs, because never got there.
Sarah H,
Customer service response - We're really sorry to hear about your experience, Sarah. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1731391441020
Alonzo W,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1729575469076
Tech didnt know what he was doing. Dryer had a bad thermal fuse, accessible from the front of the dryer. He refused to repair, claiming that he was unable to do so because he wasnt allowed to move the dryer, because it sat in a 1 inch drip pan. Totally poor service, a waste of time.
Wayne J,
Customer service response - Thank you for taking the time to bring this to our attention, Wayne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1722334190008
I called at 8 this morning to make an appointment and I was told that somewhat could come out today between one and five. So I took the day off work so I could be home to meet the service technician. I never heard from anybody by phone or text. I called them at 4:15 to see if I was still on the schedule for today. They advised me that he may or may not show up and then he asked me if I would be interested in buying their monthly maintenance plan, which I was shocked that he asked me since my appointment today was a no show. I was thinking why would I even consider it with them not showing up. Very very disappointed with Sears will definitely not use them again or recommend them to anybody!!!!
Patti C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176522294
I do not recommend using Sears for in-home appliance repairs. They were scheduled to come out to my house today (somewhere between 8am-5pm) and never showed. Never called. Never texted. Glad I didn’t take off work for this.
Jpg 0,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390378264
Got work done on June 3, 3024. I'm still waiting to get a receipt sent to me on June 18, 2024. Called them so many times I lost count
Stephen A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932310403
First of all my a/c was not cooling. I had to wait a week and half for there appointment at 1pm-5 pm on 5/14. I tried to call to see if they can come later because I work until 4:30. But you can’t reach anyone from their number so I had to make sure someone was home that day. It was misting rain all day he waited until 1 to call me from my drive way to say he can’t check my unit because it is misting. I was so pissed that I had to call my home warranty to get someone out here to fix this. And then I had to get another tech come out to look at my unit. Never heard from him until today 5/30 got a text saying my schedule appointment is today from 1-5pm. text the same tech that he don’t need to come to my house because it is fixed already. he still showed up at my driveway to call me that he did not see my text until he got to my house. Really not professional at all.
chheng T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717396426905
