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2100 Hamilton Place Blvd Reviews
Read reviews from customers who used our services at 2100 Hamilton Place Blvd
Total reviews
376
Average Rating
4.3/5
Technician was good. Scheduling people and program was HORRIBLE!!! Multiple appointments where no one showed up due to technicians nor being notified.
LM G,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721691790039
Man spent 2 hrs and then left. Dishwasher was doing the same thing ten minutes after he left.
Sheila P,
Customer service response - Thank you for taking the time to bring this to our attention, Sheila. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720771641986
The company only offers an appointment "window" of 8am - 5pm and cannot provide a more specific time. A no show the first appointment, a 3:48pm arrival the 2nd, rescheduled appointment without any notification. You cannot reach an actual person by phone or chat, so the company itself is not helpful and lacks customer service. The only positive is that the technician(s) were able to get the service approved and completed through the home warranty company. Would not recommend Sears.
Reed A,
Sears Home Services was going to come out and fix my refrigerator by being contacted with my home warranty - Choice Home Warranty. Sears called to let me know they were coming through an automative system. Two guys showed up anyways. I met them outside and told them that I had cancelled with the phone call and sorry you guys made the trip. They got in the van and left. ALL OF THIS IS ON MY VIDEO RING CAMERA! They reported to Choice Warranty that they checked my system and fuse box which is a lie. Because SEARS sent them that, CHOICE went ahead and sent the $100 to them. I have asked now everyday for over a week to refund. CHOICE says they can't cause it was sent to SEARS. SEARS is saying they did show up and work on my unit. They are a SCAM and liars. I have video cameras around my house to show 100% proof they never touched my unit or fuse box. SCAM and LIARS!
JEFF M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1780277462065
They will not perform the repairs they require you to prepay for, beware.
M&A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779064989787
Go absolutely anywhere else for your appliance repair. they came onsite, purchased the part. and ignored calls for months. Ended up watching a youtube video anx fix it myself. This company is a scam
Jonathan C,
Customer service response - We apologize for the trouble you've faced, Jonathan. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249009802
Worst experience I ever had to deal with. I have warranty for home appliances. After waiting for more than a month without Stove working, they got the incorrect Knob size. They don't provide any details on what is the next step. Had to wait for another month for the next parts.
Sathish K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775436215323
This tech did not explain why or what was going on with my unit. He just mentioned something about he was turning it back over to home warranty. He did explain anything he did what I need to do. He just said they will contact you maybe today.. ???
Dee H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774831775761
Was told needed $850 so didn't get fixed then got the factory part online for $123
Douglas B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772756001526
Service tech did not disassemble anything to diagnose the dryer that runs but does not heat. Tech said he did not have the parts and would need to order. Quoted parts and labor are more expensive than a brand-new dryer. A quick YouTube video and 20 minutes to disassemble the dryer found that the heating element was the only part that was defective. $65 part ordered from the Internet.
Blake E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772496248790
