3400 Empire Mall Reviews

After waiting 2 months, refrigerator still not fixed!

I called the warranty company on 3/3/25 to tell them that my refrigerator that is only 18 months old was not cooling. They sent AJ Sales Enterprises to repair on 3/10. They identified the problem but said their service does not do that kind of repair. The warranty company sent a different repair service on 3/17. He said he would order the parts to be delivered directly to me and come on 4/15 to install. I got AI generated texts almost daily for several days prior to 4/15 including one at 7 am on 4/15 saying repairman was coming between 8-5 on 4/15. Then at 10 am on 4/15 I got a text that he was not coming and gave me choices of 3 dates/times. Even though I had plans for all 3 days, I chose yesterday, 4/28, cancelled my other plans for that day and waited around all day. Then got an AI text saying he couldn't come and gave me 3 choices of other dates. I chose today, 4/29, even though both my husband and I had other plans which could not be changed because I wanted my fridge fixed. So we put the refrigerator and parts outside so he could repair it. He texted me after he arrived around 1:45 pm and said the parts the company sent, which he ordered, didn't fit. He said that "he recommended I get ahold of the warranty company to replace the freezer or get a hold of another company to repair as evidently they do not have the right parts kit to put this in." What if this was my only refrigerator? If it were you, how would you like to wait more than 2 months to get your refrigerator repaired and still not have it repaired?