Appointment Lookup
802-552-4364
3400 Empire Mall Reviews
Read reviews from customers who used our services at 3400 Empire Mall
Total reviews
173
Average Rating
4.9/5
Very bad
Today he cancelled the appointment. My dryer still doesn't work over 3 weeks, but he is reported to my insurance company about service is complete
Svetlana O,
Sioux Falls, SDCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761006846793
Zero fix
After waiting an unacceptable time for repair after receiving parts for warranty repair. Repair was completed told 3 hours to get back to temp, now 23 hours later absolutely no fix!
Casandra B,
Baltic, SDCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493591193
After waiting 2 months, refrigerator still not fixed!
I called the warranty company on 3/3/25 to tell them that my refrigerator that is only 18 months old was not cooling. They sent AJ Sales Enterprises to repair on 3/10. They identified the problem but said their service does not do that kind of repair. The warranty company sent a different repair service on 3/17. He said he would order the parts to be delivered directly to me and come on 4/15 to install. I got AI generated texts almost daily for several days prior to 4/15 including one at 7 am on 4/15 saying repairman was coming between 8-5 on 4/15. Then at 10 am on 4/15 I got a text that he was not coming and gave me choices of 3 dates/times. Even though I had plans for all 3 days, I chose yesterday, 4/28, cancelled my other plans for that day and waited around all day. Then got an AI text saying he couldn't come and gave me 3 choices of other dates. I chose today, 4/29, even though both my husband and I had other plans which could not be changed because I wanted my fridge fixed. So we put the refrigerator and parts outside so he could repair it. He texted me after he arrived around 1:45 pm and said the parts the company sent, which he ordered, didn't fit. He said that "he recommended I get ahold of the warranty company to replace the freezer or get a hold of another company to repair as evidently they do not have the right parts kit to put this in." What if this was my only refrigerator? If it were you, how would you like to wait more than 2 months to get your refrigerator repaired and still not have it repaired?
Barbara A,
Hartford, SDCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746049003830