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3400 Empire Mall Reviews
Read reviews from customers who used our services at 3400 Empire Mall
Total reviews
171
Average Rating
4.9/5
Great service
Roger was courteous and professional. Took his shoes off and cleaned the area after work was done. Explained what was wrong and replaced the part right away. Definitely would welcome him back if i needed anything in the future
Kimberly K,
Hartford, SDVery good work and so polite
Really appreciate Roger not only for great service but polite manner
Scott V,
Sioux Falls, SDStove door
Kept in touch until he arrived... did a good job. On the expensive side though.
M Evans,
Sioux Falls, SDhome service
IT TOOK TO LONG TO GET THE DISHWASHER REPAIRED TIME FOR REPAIR WAS HARD
Tim H,
Chester, SDGood guy
Nice guy! Does great work! Thanks again for all your Good work
John S,
Harrisburg, SDNot sure what should go here
Very friendly. Only issue, he did not pick up after himself. Left towels on floor.
Mary S,
Canby, MNhome service
I don't understand the problem Roger said it was bied up of dishwashing soap. I have never used anything but cascade packets. scheding was way off.
Tim H,
Chester, SDVery nice service but overall experience was a waste of time
My microwave broke almost 2 months ago and I had my first service appointment mid July. There was an issue with a shipped part and I couldn't speak with anybody in customer service (called 3 different numbers and did 2 online chats). All necessary parts weren't ordered first time around. Had a total of 4 house visits, and during the 4th one (8/2/23) I was told the microwave needed more parts. Asked for a refund of parts and cancellation of service so I could just buy a new microwave. Initial refund amount was incorrect so I pulled up the receipt on my phone and had to ask several times to be refunded the correct amount.
Rob A.,
Sioux Falls, SDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096511360
Very bad
Today he cancelled the appointment. My dryer still doesn't work over 3 weeks, but he is reported to my insurance company about service is complete
Svetlana O,
Sioux Falls, SDCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761006846793
Zero fix
After waiting an unacceptable time for repair after receiving parts for warranty repair. Repair was completed told 3 hours to get back to temp, now 23 hours later absolutely no fix!
Casandra B,
Baltic, SDCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493591193