Appointment Lookup
802-552-4364
1143 Broad St Reviews
Read reviews from customers who used our services at 1143 Broad St
Total reviews
99
Average Rating
4.4/5
Bad customer service, scheduling time frame and also cost in labor is expensive.
Young J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734274878178
Repair technician was a No Show. I had to wait from 0800 to 1700.
Michael M,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824268994
If I could give no stars I would!!! I’ve had an appointment scheduled since June for someone to come out to my home to look at my washer. NO ONE has showed up yet. But I’m still getting emails and a bill saying that someone has been there. And emails and updates on services that I haven’t received. I’ve contacted home services on after every scheduled appointment since June when no had showed up and I’m always given an excuse and another appointment. Here we are in October and still nothing. But it wasn’t an issue taking my money for the extended warranty money I could’ve been using now to purchase me a new washer. Smh. Ridiculous. Zerooooooo ⭐️’s!!
Tiffany C,
Customer service response - We're really sorry to hear about your experience, Tiffany. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730040707359
Was supposed to put the new heating element in my dryer but didn't do anything but complain about his back and that nothing was wrong with it.
elizabeth D,
Customer service response - We apologize for the trouble you've faced, elizabeth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726023492108
the technician never showed up this is the third time no call no show dealing with this since June want recommend this service to no one service still not complete
Jimmy K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176723519
Repairman was excellent. The company is horrible. Can’t communicate three days we stayed at home and no-show would not recommend.
Chris L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474286331
showing up would be great start. this is the second appliance that has not gotten fixed by your company. would not recommend to anyone!!
Elizabeth B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717401061889
Wilfredo P,
Terrible. Scheduled an appointment and I found out on the day of the appointment there was no appointment scheduled.
Daniel M,
Customer service response - Daniel, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1707354024175
