1143 Broad St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Roger N
The technician was great, but your parts process is horrible. The part needs ro be sent to the homeowner as I had a technician come a week early from my scheduled appt. I tried using your AI bot which is an absolute dumpster fire. It couldn't find my service call and then asked if I was satisfied...no I was not satisfied. Put humans back to work, so they can look things up and answer questions
Customer service response - Thank you for your review, Roger! We're happy to hear the technician was great, but we're sorry to hear about the issues with our parts process and AI bot.
Sears Home Services on July 07, 2025
Nik S
Fabulous and Real Service from David. Took way too long to get the part in for my oven when I could have ordered the same part on Amazon for next day delivery. HOWEVER!!! Service and Tech were fantastic- trusted him and his judgement, trusted him to be in our home. Hope he is always our tech any time we need appliance service in the future.
Customer service response - Thank you for your review, Nik! We're happy to hear David provided fabulous service and that you trust him with your appliance needs.
Sears Home Services on July 01, 2025
Darrell G
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 19, 2025
rohnell S
The technician was very good, very professional and very knowledgeable at his trade and very respectful
Customer service response - Thank you for your review, Rohnell! We're happy to hear our technician was professional, knowledgeable, and respectful.
Sears Home Services on June 15, 2025
Diane
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 03, 2025
cindy M
The work was finally completed today on my washer, for that I am grateful! My washer has been out since later April. 3 appointments have been made, they only come to Kingstree every 2 weeks! I will never purchase another appliance from Lowe’s! Not only has it been over a month, the invoice cost was $ 840. Just insane, but again I am grateful for the wonderful service today!!
Customer service response - Thank you for your review, Cindy! We're happy to hear the work on your washer was completed and that you received wonderful service today.
Sears Home Services on June 01, 2025
Laurie S
Mr. Cliff was our repairman for our GE refrigerator. He professionally checked for possible causes of the problem, explaining what he was finding. He fixed the problem in a timely fashion. He was friendly and courteous. Thank you Sears and Mr. Cliff!
Customer service response - Thank you for your review, Laurie! We're happy to hear Mr. Cliff was professional, friendly, and resolved the issue with your GE refrigerator efficiently.
Sears Home Services on May 29, 2025
Ashley B
Mr. Ben was very helpful and effective for his time. I appreciate him asking me questions about my washer. Very great technician and would highly recommend.
Customer service response - Thank you for your review, Ashley! We're happy to hear Mr. Ben was helpful and effective, and we appreciate your recommendation.
Sears Home Services on May 08, 2025
Rogers R
Getting service was a headache. Dealing with AI. When the service man came, he did a great job. He knew what was the problem, fixed it, and was on his way. Lee had been to my house before.
Customer service response - Thank you for your review, Rogers! We're glad to hear Lee provided excellent service and resolved the issue efficiently.
Sears Home Services on May 01, 2025
Judy C
Very professional,polite and friendly
Customer service response - Thank you for your review, Judy! We're happy to hear you found our service professional, polite, and friendly.
Sears Home Services on April 30, 2025