1143 Broad St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (65 reviews)

Raymond R

November 09, 2023

They worked together as a team. They certainly knew that this was a 2 man job.

Source: Google

Judith N

November 11, 2023
Source: Google

Shante L

November 18, 2023

Great service

Source: Google

mike Z

November 22, 2023

Aaron did a great job in trying to redo an incorrect repair. Too bad we cannot get in touch with a human to have told them about our non functioning repair. They could have ordered the parts before they got here. Now another week.

Source: Google

Loyalty P

January 16, 2024

We love the service provided by Sears today for our washer repair. Anytime we call in for a service and Sears are the ones to come out we’re elated because we know we’ll get excellent customer service and we’ll as satisfaction in the repair.

Source: Google

Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words about our excellent customer service and satisfaction in the repair. We are glad that you had a positive experience with our Sears team.

Sears Home Services on January 16, 2024

Leonard P

June 29, 2025
Source: Google

Customer service response - Hi, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!

Sears Home Services on June 29, 2025

Kenneth B

June 11, 2025

He was very professional and knowledgeable of the problems

Source: Google

Customer service response - Thank you for your review, Kenneth! We're happy to hear you found our technician professional and knowledgeable.

Sears Home Services on June 10, 2025

Liz J

January 12, 2025

Used them to fix my LG washer since I couldn’t find anyone else to service it. I was over charged for parts and have been trying to get reimbursed for the last 2 months. Have called repeatedly and spoke to someone to only tell me I will expedite the refund with no action. The service took forever, they kept canceling and rescheduling. I will never use them again. I will buy a new washer first!!!

Source: Google

Customer service response - We apologize for the trouble you've faced, Liz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 12, 2025

Young J

December 14, 2024

Bad customer service, scheduling time frame and also cost in labor is expensive.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on December 15, 2024

Russell D

December 14, 2024

Terrible

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on December 15, 2024

Average Rating: 4.3/5 (65 reviews)

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