1143 Broad St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shante L
Great service
mike Z
Aaron did a great job in trying to redo an incorrect repair. Too bad we cannot get in touch with a human to have told them about our non functioning repair. They could have ordered the parts before they got here. Now another week.
Loyalty P
We love the service provided by Sears today for our washer repair. Anytime we call in for a service and Sears are the ones to come out we’re elated because we know we’ll get excellent customer service and we’ll as satisfaction in the repair.
Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words about our excellent customer service and satisfaction in the repair. We are glad that you had a positive experience with our Sears team.
Sears Home Services on January 16, 2024
Liz J
Used them to fix my LG washer since I couldn’t find anyone else to service it. I was over charged for parts and have been trying to get reimbursed for the last 2 months. Have called repeatedly and spoke to someone to only tell me I will expedite the refund with no action. The service took forever, they kept canceling and rescheduling. I will never use them again. I will buy a new washer first!!!
Customer service response - We apologize for the trouble you've faced, Liz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 12, 2025
Young J
Bad customer service, scheduling time frame and also cost in labor is expensive.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 15, 2024
Russell D
Terrible
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024
Michael M
Repair technician was a No Show. I had to wait from 0800 to 1700.
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 17, 2024
Tiffany C
If I could give no stars I would!!! I’ve had an appointment scheduled since June for someone to come out to my home to look at my washer. NO ONE has showed up yet. But I’m still getting emails and a bill saying that someone has been there. And emails and updates on services that I haven’t received. I’ve contacted home services on after every scheduled appointment since June when no had showed up and I’m always given an excuse and another appointment. Here we are in October and still nothing. But it wasn’t an issue taking my money for the extended warranty money I could’ve been using now to purchase me a new washer. Smh. Ridiculous. Zerooooooo ⭐️’s!!
Customer service response - We're really sorry to hear about your experience, Tiffany. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on October 27, 2024
elizabeth D
Was supposed to put the new heating element in my dryer but didn't do anything but complain about his back and that nothing was wrong with it.
Customer service response - We apologize for the trouble you've faced, elizabeth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 10, 2024
Jimmy K
the technician never showed up this is the third time no call no show dealing with this since June want recommend this service to no one service still not complete
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
