1143 Broad St Reviews

He was very professional and knowledgeable of the problems

Still waiting to see what can be fixed under warranty.

This is the second time a technician has come out. My dryer is still giving the F70 error. When the techs come out they're using google...seriously? They were also supposed to fix the wash machine, but he said he needs to order even more parts because the first guy apparently didn't get everything that was needed. The techs were very, very young, but very friendly. When our stove broke, the tech was a 60+ yo guy with years of experience and he only had to come out once.

The technician was great, but it was ridiculous that I had to wait two weeks for an appointment each time a new part had to be ordered. Three different parts were ordered and replaced. I had to go to the laundromat for 10 weeks before the third part fixed the unit because the technician wasn’t allowed to order more than one part at a time. This is not acceptable customer service. My extended warranty is through Assurant, but Sears provides the service.

The Technician told me something that wasn't true because my electrician said there wasn't anything wrong with my eyelet. Please refund my account because my problem was not fixed. Herbert Rouse

If I could give no star that’s what I would give. Did not like Ben’s attitude!

I was not satisfied with the service that I received from your technician. He arrived on time and was not prepared to do the job because he came with no parts to repair the dryer and at this point he tells me that I can go to Walmart and buy the belt for him to put on the machine. The technician then left without saying anything, I'm thinking he's going to pick up a part to repair the dryer. He did not notify me that he was leaving. nor did he call or come back to finish. This is the worst service that I have ever received from Sears. I tryed calling the service number that I booked the appointment with and I could not get an answer and when I did get thought i only got a AI recording . I could not get a person to assist me on the day of this service. I would not recommend anyone else to use your company.

Used them to fix my LG washer since I couldn’t find anyone else to service it. I was over charged for parts and have been trying to get reimbursed for the last 2 months. Have called repeatedly and spoke to someone to only tell me I will expedite the refund with no action. The service took forever, they kept canceling and rescheduling. I will never use them again. I will buy a new washer first!!!