201 Applewood Center Place Reviews
Showing most recent reviews from verified customers of Sears Home Services
Chris W
I told Sears that my error code was AE6 and therefore they should replace the control board. The tech arrived without the part , could not bring up the error code and came to replace the pump despite not being aware of the model.
Customer service response - Thank you for taking the time to bring this to our attention, Chris. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Carol H
He never showed up and my dryer still doesn't work. He diagnosed my problem by text message and said my vents were stopped up. How he knew that from 30 miles away is beyond me. Whether it's my vent or my dryer itself, I needed a repairman to make my dryer work. He was rude and refused to come. I have his text messages on my phone to prove it. I still cannot use my dryer. I am 73 years old and I paid good money to have a home warranty service, only to have them recommend this man as a repairman. I still need a working dryer, and I need a repairman who can do what it takes to make that happen. Don't ever send this man to me again.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
