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1200 Coastal Grand Circle Reviews
Read reviews from customers who used our services at 1200 Coastal Grand Circle
Total reviews
767
Average Rating
4.4/5
Sears Appliance and repair did a maintenance service on both my washer and dryer today. As usual, they were punctual, courteous, and did a good job. I have used this company for several years since I bought the appliances in 2012 and they have kept them going this long. The tech was very nice and knowledgeable. Thank you!
Maria A,
Customer service response - Thank you for your 5-star review, Maria! We're happy to hear that our team has consistently provided punctual and courteous service, and that your appliances have been well-maintained over the years.
Sears Home Services on 1743465402103
Connie P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1743131043763
Tom always do a excellent job
Shirley G,
Customer service response - Thank you for your 5-star review, Shirley! We're happy to hear that Tom always does an excellent job.
Sears Home Services on 1743043923298
Dee B,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1743044778546
Very friendly and informing
Wanda M,
Customer service response - Thank you for your 5-star review, Wanda! We're happy to hear that our technician was friendly and informative.
Sears Home Services on 1742955781697
The service repairman was knowledgeable, efficient, on time, and well prepared for the reported repair.
B R,
Customer service response - Thank you for your 5-star review! We're happy to hear that our service repairman was knowledgeable, efficient, and well-prepared.
Sears Home Services on 1742955939148
Fantastic experience., great service, thanks amen, highly recommended.
Matt I,
Customer service response - Thank you for your 5-star review, Matt! We're happy to hear you had a fantastic experience and highly recommend our service.
Sears Home Services on 1742868607908
Very personable and did great job
Bob P,
Customer service response - Thank you for your 5-star review, Bob! We're happy to hear that our technician was personable and did a great job.
Sears Home Services on 1742733759160
Ben was a great communicator. He arrived on time and gave us many options. Very professional. Found all our issues quickly.
Sally B,
Customer service response - Thank you for your 5-star review, Sally! We're happy to hear that Ben was a great communicator, professional, and quickly found all your issues.
Sears Home Services on 1742432732199
The technician was polite, professional and knew his job. He came later than he was supposed to but he kept me updated throughout the day and did arrive and fix the washer. That said the tech was great but the review below for the customer service still stands, they need to do a lot of work before convincing me otherwise. I was not happy, having been in the service repair business for 40 years, the way they run their service dept is not the way to keep customers. It’s nearly impossible to speak with a real person unless you schedule a new repair for a different appliance. I can’t even rate the service because all the negatives that accumulated over 3 months waiting for them to come out can’t be erased from one visit and even that one they couldn’t make it when they said they would. Yea they eventually did the repair but at what cost? I’ll never call them again and I’m probably going to cancel the service. I’m not a happy customer. Ben came and did the job that shoulda been done at the very least 2 week’s ago when a replacement part showed up. The time I took off to be there when they said they’d come, the trips to the laundromat and the countless loads we took home to wash can’t be compensated for. I’d like to to close with if you can’t do the job tell me, don’t tie me up for weeks with false promises and empty guarantees, be transparent and help me get the appliance repaired. Signed an extremely unhappy customer
ted E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742346113505
