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1200 Coastal Grand Circle Reviews
Read reviews from customers who used our services at 1200 Coastal Grand Circle
Total reviews
767
Average Rating
4.4/5
My only issue was inability to speak to someone with a requirement to basically be willing to spend all day waiting for technician.
Carl T,
Customer service response - Thank you for your review, Carl! We appreciate your feedback on the scheduling process and will work to improve it.
Sears Home Services on 1764128424154
Thomas arrived on time and spent the necessary time to diagnose our issue and thoroughly explained our options. The big issue I had was Sears AI process. It needs work. I could not complete some of the actions that were requested and wouldn't let you fully explain the issue, It got the spelling of my town wrong which created other issues, and it would not let me edit. Today I kept getting texts telling me to reschedule even though the work was done and paid for. Very frustrating!
Greg G,
Customer service response - Thank you for your review, Greg! We're happy to hear that Thomas was thorough and informative, and we appreciate your feedback on the AI process.
Sears Home Services on 1763950666290
Your technician, Jimmy, was prompt, professional and very helpful. The hose replacement was too much for an 11 year old washing machine
William,
Customer service response - Thank you for your review, William! We're happy to hear that Jimmy was prompt, professional, and helpful, and we appreciate your feedback on the hose replacement.
Sears Home Services on 1762472523624
I received a text saying that he would be here between 8 AM and 5 PM. The technician was great but didn’t get there till 630. I have been waiting all day though. I’m sure it’s not his fault.
Mary M,
Customer service response - Thank you for your review, Mary. We're happy to hear the technician was great, and we apologize for the delay in his arrival.
Sears Home Services on 1758069919557
Anne S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757654876749
After three visits and multiple phone calls, the washer is now fixed.
Carol S,
Customer service response - Thank you for your review, Carol. We're happy to hear that your washer is now fixed, and we appreciate your patience throughout the process.
Sears Home Services on 1754440274205
Mark W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1752458084223
Technician was not able to repair and said that there was no way to fix freezer. Technician was very pleasant but I wasted $129 for the diagnosis.
James L,
Customer service response - Thank you for your review, James. We're sorry to hear about your experience and appreciate your feedback on the technician's pleasant demeanor.
Sears Home Services on 1748562066142
Steve was nice and informative. $99 discount price more reasonable than $129
Cathy C,
Customer service response - Thank you for your review, Cathy! We're happy to hear that Steve was nice and informative, and that you found the discount price reasonable.
Sears Home Services on 1748306139305
Freezer unit working when service tech arrived. Did not work for 4 days prior.Service tech excellent with advice and only problem was it took 5 days to get serviced.
Ronald V,
Customer service response - Thank you for your 4-star review, Ronald! We're happy to hear our technician provided excellent advice, and we apologize for the delay in service.
Sears Home Services on 1733908233201
