1200 Coastal Grand Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Scott B
Prompt and professional
Shelley P
Adam is very knowledgeable and friendly.
Customer service response - Thank you for your review. We appreciate your kind words about Adam and his expertise. Thank you for choosing Sears Appliance Repair service.
Sears Home Services on January 16, 2024
Patti K
The technician kept me apprised of his anticipated arrival time and was professional and courteous. He replaced the dishwasher motor, being careful to keep the area clean and checked for operating and leaks before leaving. The worst part of the entire process, having nothing to do with the technician, was the inability to actually SPEAK to someone at the Sears home repair #. Extremely frustrating and I’m almost to the point where I want to cancel my service contract. So final rating on a scale of 1 to 5, Technician 5, Customer Service # 1. Do better please Sears.
Customer service response - We appreciate your feedback and are glad to hear that our technician provided professional and courteous service. We apologize for any frustration you experienced when trying to reach us, and we will work on improving our customer service. Thank you for choosing Sears Appliance Repair and taking the time to leave a review.
Sears Home Services on February 06, 2024
Chari B
Vary nice person.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad to hear that you found our technician to be pleasant.
Sears Home Services on February 06, 2024
Mark W
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on July 13, 2025
James L
Technician was not able to repair and said that there was no way to fix freezer. Technician was very pleasant but I wasted $129 for the diagnosis.
Customer service response - Thank you for your review, James. We're sorry to hear about your experience and appreciate your feedback on the technician's pleasant demeanor.
Sears Home Services on May 29, 2025
Cathy C
Steve was nice and informative. $99 discount price more reasonable than $129
Customer service response - Thank you for your review, Cathy! We're happy to hear that Steve was nice and informative, and that you found the discount price reasonable.
Sears Home Services on May 26, 2025
Ronald V
Freezer unit working when service tech arrived. Did not work for 4 days prior.Service tech excellent with advice and only problem was it took 5 days to get serviced.
Customer service response - Thank you for your 4-star review, Ronald! We're happy to hear our technician provided excellent advice, and we apologize for the delay in service.
Sears Home Services on December 11, 2024
Kay F
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on December 05, 2024
Terry R
Very efficient and completed service in a timely manner.
Customer service response - Thank you for your 4-star review, Terry! We're happy to hear that our service was efficient and completed in a timely manner.
Sears Home Services on December 03, 2024
