1200 Coastal Grand Circle Reviews

Repairman was very knowledgable, effective and courteous. However, the repair (set by Sears) was excessively expensive.

Got parts, on time, fixed for quoted price

After searching on line by the technician he changed the Circulating fan did a great job only thing the price was very very high mean for a $36 fan plus labor cost me over $450

The jury is still out. Thomas was the life saver. I wondered if I would cancel but Thomas the tech was so knowledgeable and smart I will wait. They rescheduled my tech 4 times, I just got noticed nothing that I controlled. The first tech ordered the wrong parts and said they couldn’t fix the refrigerator. The customer service people (2) said the tech has the right parts with him. Neither was true. Everyone but Thomas needs training!!!!!

Recently had a repair guy come out to work on a dishwasher that was stopping mid-cycle. It was a high-end Kenmore Elite that we inherited when we purchased this home earlier this year (DW is less than 5 years old). He ended up disassembling the front door, checking drains, etc…… Ran a test cycle and it did exactly the same thing. Couldn’t get it to work properly. Said it was likely the control panel - which could be replaced for ~$700 (about the cost of a new machine)! I was totally bummed. And it cost $150 for (as they say in the military) “no joy.” So we handwashed dishes for just the two of us for the next two weeks. Then I decided to Google some possible fixes online. The first thing I found was a very simple sequence of buttons on the control panel to be pushed in a specific order and time interval. I tried this once……and the dishwasher completely reset. Just like rebooting a computer. I subsequently ran a cycle and it completed uneventfully. I have since used it at least a dozen times and it is working exactly as it should. As I said earlier, happy to have it working as it should. But disappointed that I paid $150 for what could have been a very easy self-service fix.

Not happy at all about the changing times of technician arrival

The man Thomas was very fragile he said I owe another 110 dollars I asked why wasn’t notified at that point he took his bag and headed for the door I said I need you to do what u came to do he said his heart can’t handle this I guess I was talking above a whisper I had to apologize so he could do the job all that and he was done in less then ten minutes

Overall, not thrilled with our first appointment, but the problem was fixed. Our scheduled repair appointment turned into a no call/no show. When our reschedule was made, the estimated arrival time was between 8am-5pm (that's all day). At least break it down to a 8-12 or 1-5 timeframe. Needless to say we received a notification 37 minutes prior to arrival via e-mail.