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1200 Coastal Grand Circle Reviews
Read reviews from customers who used our services at 1200 Coastal Grand Circle
Total reviews
765
Average Rating
4.4/5
The guy never showed he called and 15 minutes later I get a message saying he came and completed the service. Complete waste of my day.
Mr.,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769047128961
Sears Dispatch is why the poor mark. Tom - the Tech - was handcuffed by the dispatch system. He couldn't call until he was already at my door, and failed to reach me via my doorbell camera/ speaker/ and by calling my phone from a number that Apple thought was spam. This is the third time in as many months that Sears Service dispatch has failed it's customers and techs.
Tony G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765418086930
Cheryl M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1764556660945
Difficult to deal with customer service because everything is AI. Service charges are very expensive
Ashton H,
Customer service response - We apologize for the trouble you've faced, Ashton. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759458026698
Made Appointment gave window 1 - 5 around 245 text cancelled ! Not a phone call a text message. Very unprofessional!
William L,
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756439655718
Absolutely horrible. I see why Sears went under now..... didnt fix anything
Jeff L,
Customer service response - Thank you for your 5-star review, Jeffrey! We're happy to hear that our team provided great communication and prompt, effective service.
Sears Home Services on 1753925062363
I was home in the shower when the technician arrived. He rang the doorbell twice and waited less than 5 minutes before he put a business card in the door and left before I could answer. He also had my contact info and never tried calling me while outside. Now have to wait a week for another appointment. Very displeased.
John G,
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747417459
I did not see Stephen , he wasn’t in my place and don’t do any job . I had to schedule other appointment . Hope on August 5th tecnician will appear to the appointment .
Rita D,
Customer service response - We apologize for the trouble you've faced, Rita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406230071
Appt set up by AHS through Sears - no one showed up, Sears now works through AI , Blocking any contact with customers. No return calls, no explanation. Never, never use this company- totally undependable
Ted K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752808505354
4th time we’ve had issues with our GE refrigerator. Technician visited but has given no communication about what was found or done
Kathryn G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332591
