1200 Coastal Grand Circle Reviews

Got a text at 8:30 AM saying repairman was on his way should be there by 10am Page says refresh for new details.Did that throughout the day, It would tell me the Page was refreshed.But the same message technician is on his way should arrive by 10am. Got a text at 4:30 PM saying per my request appointment was rescheduled for the following day. I never canceled and I never rescheduled. Would not recommend this company to anybody. The technician showed up the next morning and completed the job. And he did a nice job but the fact that I missed a full day's work yesterday Makes me leave this at a one star rating. So my advice to you is I would look elsewhere if I needed my refrigerator fixed if your time is important to you.

Very disappointed. Tech took quick look at unit and stated- you're not gonna like this, it's probably condenser-we then said it's a good thing we're covered by our home warranty. Tech then changed his tune and said drain line was blocked and that his company no longer unblocks drain lines. He then recommended a plumber. Problem still not resolved 2 days later

The wait time for service was 1 week. the service window is 8-5 which is way too big a window. The technician that showed up claimed that he could not repair AC. He only clean the pan and put in a temporary solution. The AC ran for one day and died again. He did not emailed the diagnosis back to my home warranty company Choice home warranty within 24 hours. Sears Appliance repair should do a better job by sending in quarlified AC repair person in.

Fridge broken for over a week now. Extremely frustrated with this service. Expected repair yesterday, and waited all day. Then at around 6:45PM their website showed my repair appointment rescheduled A WEEK OUT. Their information incorrectly shows that parts have not shipped to my home when all parts are in fact here. In trying to communicate this, I've called every number I can find and have been unable to speak to a human being to correct this error. Hugely disappointing. We've used this service before and liked it, but this is unacceptable.

If I could leave ZERO stars I would. First of all, gave us an enormous time frame for visit. Did not show up. We were able to reschedule for the following day. Another 8-5 time frame and more time booked off work. 3 repair technicians later on 3 different days and they finally diagnosed the problem with our dishwasher. We prepaid over $500 for the repair. They were unable to complete the job. We were assured we would receive a refund within 6 weeks. It’s has been NINE weeks. Countless hours on hold looking for answers. CSR’s on the phone are unknowledgeable. We keep getting false promises of an email within “72 hours” claiming to have information on refund from billing department. Still waiting 3 weeks from the first attempt at contact. NEVER do business with SEARS!!! Worst customer service I have ever experienced in my life! They will steal your money!

Technician was good but didn’t explain how long it would take to make ice.

It sucks pay Insurance for 16 years and they tell you they won't fix it because it still running parts of the frig. are rusting a way and the parts are not available ? That's B.S . Im going to cancel all my insurance. Michael skudrin

At first it appeared that this was going to be good service. Our refigerator needed repair and we called on a Friday and a technician came Saturday morning and the problem appeared to be fixed. However by Saturday evening it became apparent that the refrigerator was stll not working properly. Called again Monday morning and told tbe easiest appointment would be Oct 23, over a month away. Ridiculous.. I requested a refund since the problem was not fixed and we would have to call someone else. Refund request denied. Will never deal with Sears again and will not reccomend them to anyone else.

waited a month for a service man to come and tell me yes I agree its broken! He ordered a part waited another month. New ice maker installed repairman said I hear the water should have ice in a couple of hours. NO ICE called again Have to wait another month for someone to come out.No ice for Thanksgiving.