1200 Coastal Grand Circle Reviews

My Kenmore front-loading washing machine (only 5 years old) stopped working mid-cycle. I called and made an appointment for a service call. The earliest appointment was for a week later on January 16. The technician arrived on time, and he was great. Unfortunately, the washer needed a main control board part to be replaced. He did not have one on the truck, so it was ordered at a cost of nearly $300 and arrived a few days later. Again, another week for an appointment. In the meantime, I did about 12-15 loads of laundry at my neighbor's house. The same technician arrived on schedule and installed the part on January 30. [Again, the technician Ernest #0708032 was wonderful and would get 5 stars from me.] 10 DAYS LATER THE WASHER QUIT WORKING AGAIN. I promptly called Sears repair. Their earliest appointment was 6 days later. Unsatisfied with this answer, I asked to speak to a supervisor who agreed to "expedite" my repair request. I am now scheduled for repair service in 5 days. I told the supervisor to make a note to have the technician bring another main control board for the repair, but she said the tech would have to assess the needed parts when he arrived. I am hoping I will not have to wait for another part to be ordered and have to reschedule the repair. That means another couple of weeks of imposing on my neighbor's goodwill to use her washer. Needless to say, I am not a happy Sears customer. The "new" part that was installed was "Refurbished." Why is Sears not insisting on brand new parts, particularly the main control board that runs the entire machine? And why are the technicians unable to do the repairs because they don't have the parts the first time on their trucks? If the washer needs to be replaced, odds are pretty good that I will NOT be buying a new one from Sears.

We scheduled a service call for May 17th when our refridgerator stopped working. We were told by the service representative we needed a new coil and it was ordered supposedly that day. After numerous phone calls trying to find out the status of our part and getting no satisfactory answer we called the service rep who said he had ordered the part and would be out to our home Thursday morning June 2nd. When he did not show up we made several phone calls that went unanswered. I called the local office and they said we did not have a service appointment scheduled. I explained the the service rep made the appointment directly with my wife but he did not show up all day and would not return our calls. I am extreamly dissapointed in the service and the uncaring attitude of the office representatives. We have been without a refridgerator since May 17th and cannot get anyone to come out an fix it. It's bad enough our refridgerator broke down in less than 3 years of service and there is no sense of urgency by Sears Service to fix it. I will not be purchasing an appliance again from a company that cannot stand behind their product or service.

We would give zero stars if that was an option. It's been over two months since we first requested service, and the dishwasher still does not work. In summary, Sears repair people came seven times over a six-week period, replaced nearly every part in the dishwasher, and then declared it "unrepairable" - despite the fact that each repairman told us he would be the last and none were able to fix it. ... then, the warranty claim process started, which took another 3 weeks of back and forth "not my department" phone calls. We now, finally, have approval to replace the dishwasher and that is supposed to happen in a few days. ... We'll see if they can get that right.

Repair person showed up at my door with no warning that he was on the way. Tractor Repair was completed, but he broke one of the bulbs for the headlight. He handed it to me and told me what number it was and to go to the auto store to get one. Thank you Sears Man..... Craftsman use to be such a trustworthy name...alas no more. I am grateful I took out the "plan" for the repair work. bought the tractor more new in 2013, shortly after that, the entire tractor more was replaced with a new one. Then the tires on the new one kept going flat. That was fixed, the mower deck has been worked on three different times, the engine was replaced on the NEW tractor. Needless to say, my repair contract expires in a couple weeks. I believe I just may sell the tractor mower take that money and the cost of another service plan and buy a toro.

I had a service representative to repair my ice maker. He replaced the unit and I purchased the warranty. However, after 72 hours, I still was not getting ice. I called the service repair number and they wanted me to wait for 3 weeks to get a new appointment. After 55 minutes of being routed from one person to another, I finally was able to get a repairmen scheduled for two days later. I found the entire situation entirely unsatisfactory. The new repair date if Monday, September 19. Thereafter, I plan to cancel the warranty program and use local companies in the future for repairs and replacements.

I was disappointed as usual in the recent repair visit. Was not suppose to be a "repair visit" was suppose to be a final visit to confirm my replacement of wall oven purchased is April of 2014. Purchased Master Protection Plan which has been useless. Have tried for more than two years to get oven replaced because it does not brown on top of baked items and has to be baked for at least a third longer time to cook in center. I have had poor results from the beginning and holidays and special occasions I have not been able to bake. No help from Sears at all. When called customer service I have gotten the round around over and over. Each call resulted in another visit to replace the replaced parts and customer service knows nothing of what takes place. Now I have to receive another visit on June 25th again to confirm I have a non repairable oven and can be replaced. Why is this still going on two years later? I have not been able to bake since April of 2014. The problem is not with the service tech sent out...They have been excellent. Problem is with Sears and Master Protection Plan.

Technician was professional and courteous. Cost was ridiculous. He came to repair a top of the line washing machine that failed six months past its extended warranty date. The single star is a reflection on an appliance that cost as much as a used car that should have lasted twenty years before it had a hiccup. I'm sick to death of our 'global' throwaway economy and cheap crap that sells for top dollar by a brand that was once trusted all across America.

I will admit that I was very skeptical about having someone come out this t, but my concerNs were not quickly when my technician arrived. My technician was the most courteous, professional, punctual, knowledgeable, and highly skilled. He provided the best on-site service I have received from Sears Service in over 30 years of doing business with your company. Thank you for finally sending someone I have absolute trust in. Don Davis

We waited weeks for a repairman to come to fix our Heating and Refrigerator. Finally, Sears sent Chuck from A/E on the 30 of December. He addressed the refrigerator first. When we told him that the water in our refrigerator tasted terrible and showed him the discolored water lines in the unit and that the unit had not been used for almost a year before we moved in, he said it wasn't the problem and told us to replace the water line from the wall to the refrigerator. I replaced the water line as requested, but it did not fix the problem. We were told by another repairman from A/E, that came a few day later to work on our microwave, that the water lines in the refrigerator was the problem and that his company would come out and replace it. I called Sears to have another repairman come out that knew what he was doing. I was told that I would have to wait until February 3rd for that repair. (A repair requested in December that will not be fixed until February). Unfortunately, Chuck was also the person sent out to fix our heating system. Though the heating unit was showing a fault code of 179, which was a communication problem with the out door unit, the repairman told us that there wasn't a problem and that the fault code could be ignored. He left without fixing that problem either. A few days later, the heating unit stopped working and the house became very cold. I called Sears and was told that they couldn't get anyone out to fix the problem until the 27th of January. (Almost a month) I requested that I be given authorization to have a third party come to fix the problem. Since it was Saturday, I was told that I would have to wait until Monday to be able to get that authorization. When I complained about our house being cold, I was told to go out and purchase space heaters. On Monday, I called Sears and after being transferred from one department to another, I was finally able to get authorization for someone else to come fix our heating problem. Within hours, a repairman from Conway Air Conditioning, arrived and found the problem within a half hour. The needed part was ordered and installed before the end of the day. We were required to pay Conway Air Conditioning for the service call and repair and then submit a bill for Sears to reimburse us for the money spent. The thing that makes this situation the most frustrating is that this is the third time we have had to go through this process. The first time with the motor on our out door unit, the second time with our thermostat, and now the third time with a bad circuit board in the out door unit. Each time we were expected to wait a month or more for repairs after a Sears repairman came out and said that there was nothing that needed to be repaired. Fortunately, Sears ended up authorizing a third party vender, in each case, that came out and fixed our problem, but it wasn't without much frustration.