1200 Coastal Grand Circle Reviews

The repairman did the repair. It was fine but he gave us bad advice. He emptied the ice bin and just stuck it back in the freezer. We asked if the ice in the bin that was stuck to the metal shouldn't have been removed first. He said it would be just fine. It wasn't, the metal rotater wouldn't turn and therefore wouldn't dispense the ice. I took the bin out, got rid of all the ice stuck to the plastic and metal and then let is dry. After it was dry, I installed it and let it get cold. THEN I turned the icemaker back on and it has worked perfectly since.

Usually they are great, but they contact their service locally, and my problem was with the contractor. they set a time window of arrival, arrived 40 minutes early and then told me I'd have to wait another week for service because I wasn't home. Not Pleased

He was nice, but was in and out with no comments. After he left, I noticed that the doors to both my washer and my dryer were wonky and would not close properly. I gave the unit a push, and it seemed to help. Not sure what caused that, but seems like he would've checked the doors before he left.

I think it was Raquel, the operator was great. Wonderful service over the phone. Without question a five out of five. The only reason I give you three stars is I bought my power washer a few years ago at Lowe's and we cannot get the part I need. 2 or 3 calls and 2 or 3 different operators have been very pleasant. They have been very helpful and spent a lot of time trying to help me. So you can see the situation. It's a good review, it's just that I should be able to get my part. It's a little orange bolt. There's only one orange part on the whole power sprayer! Lowe's has a different part number, so what? Why can't you guys get the part I need? I received the part from you in the mail. The part is wrong. It is not the operator's fault necessarily. The point of this review is asking you why it is so difficult for you or me to find one part on the whole unit that's unique? My 3-year-old craftsman power washer can't be used because of this leaking part. And I can't get it replaced. That would make me give a Craftsman power washer an extremely low review. How possibly is it that I can't send the operator a picture of the part I need and it's taken me all this trouble to not be able to get the parts still, but I can sit here and send the picture of the part? I am now stuck with a part at my house that is wrong and useless. I paid $60 for it. The lady said she would send me a return label and never did it. No email with return label. Nor could we find my part. Please get this part and mail it to me and send me a return label. I will edit this review when that happens. I am not on Facebook or any social media.

Repair guy was great! Process of getting help on the phone, not so much.

There actually was no repair. Problem was most likely ice cube clogged In dispenser. Tom was very nice. My problem is when I made appointment thru Choice they said I had to make the $75 payment with them. However the tech came and said I had to pay him the $75 to Sears. He also indicated Choice does not charge the fee upfront as they do not perform the service. I am not happy I paid twice and there really wasn’t a repair needed. This is no way an issue with the tech. The problem is payment transactions between Sears and Choice. Five stars to tech for arriving on time and his professional manner. Now I have to chase down how to get my money back.