1200 Coastal Grand Circle Reviews

We waited weeks for a repairman to come to fix our Heating and Refrigerator. Finally, Sears sent Chuck from A/E on the 30 of December. He addressed the refrigerator first. When we told him that the water in our refrigerator tasted terrible and showed him the discolored water lines in the unit and that the unit had not been used for almost a year before we moved in, he said it wasn't the problem and told us to replace the water line from the wall to the refrigerator. I replaced the water line as requested, but it did not fix the problem. We were told by another repairman from A/E, that came a few day later to work on our microwave, that the water lines in the refrigerator was the problem and that his company would come out and replace it. I called Sears to have another repairman come out that knew what he was doing. I was told that I would have to wait until February 3rd for that repair. (A repair requested in December that will not be fixed until February). Unfortunately, Chuck was also the person sent out to fix our heating system. Though the heating unit was showing a fault code of 179, which was a communication problem with the out door unit, the repairman told us that there wasn't a problem and that the fault code could be ignored. He left without fixing that problem either. A few days later, the heating unit stopped working and the house became very cold. I called Sears and was told that they couldn't get anyone out to fix the problem until the 27th of January. (Almost a month) I requested that I be given authorization to have a third party come to fix the problem. Since it was Saturday, I was told that I would have to wait until Monday to be able to get that authorization. When I complained about our house being cold, I was told to go out and purchase space heaters. On Monday, I called Sears and after being transferred from one department to another, I was finally able to get authorization for someone else to come fix our heating problem. Within hours, a repairman from Conway Air Conditioning, arrived and found the problem within a half hour. The needed part was ordered and installed before the end of the day. We were required to pay Conway Air Conditioning for the service call and repair and then submit a bill for Sears to reimburse us for the money spent. The thing that makes this situation the most frustrating is that this is the third time we have had to go through this process. The first time with the motor on our out door unit, the second time with our thermostat, and now the third time with a bad circuit board in the out door unit. Each time we were expected to wait a month or more for repairs after a Sears repairman came out and said that there was nothing that needed to be repaired. Fortunately, Sears ended up authorizing a third party vender, in each case, that came out and fixed our problem, but it wasn't without much frustration.

Update: Ended up waited 26 days and this afternoon at 3:30 pm we get an email saying we need to call to reschedule because the service technician has called in sick for our Friday scheduled appointment. HUH, it's Thursday afternoon and you are calling in sick for Friday. Now we have to wait until February 22nd? This service group and Sears Home Services are worthless....DO NOT SPEND MONEY FOR THIS IF YOU ARE BUYING FROM SEARS. I am really beginning to think this is a scam...collect money for maintenance of appliances and then never be able to get them fixed. I am beginning to think all of us customers who have been screwed by these people need to file a class action suit. Worst experience I have ever had...and now we will end up being 2 months without a working refrigerator...unfreaking believable. DO NOT BUY APPLIANCES FROM SEARS!!!! *********** Buyer Beware! Poor Customer Service from Sears Home Services. Less than one year old Kenmore Elite Refrigerator dies. Call and told first available appoint January 20th. Yep and I even paid for Master Service Agreement. Ended up at the store and they somehow have the ability to escalate service calls which they did. Tech came January 6th...refrigerator compressor died and lo and behold...doesn't carry on the truck so has to be ordered. Tech said once parts received I needed to call to schedule. Huh??? Well that didn't happen, that night I got an email saying they would be back on January 27th to fix. Called again and was told they would have us put on emergency list and someone should be here between January 12th and end of day January 14th. THAT DIDN'T HAPPEN. Went to store to see if they could escalate...so far nothing. Personally I am beginning to think they are all blowing smoke up our butts...they get your money and then truly don't give a damn later. No one should be expected to live without a refrigerator for almost a month. There is something wrong with this picture. My advice...spend the money and go to some small business appliance dealer who probably cares more about their customers than these Sears bozos. Won't be spending another damn dime with Sears or any of its affiliates.

You will wait forever for an appt and then continue to wait when your appliance is NOT repaired

Not fixed 4 Times to fix the front door locked

Despite a second visit, refrigerator is still not fixed. A third repair is already scheduled for 12 May. According to our service contract, if three repairs are required within six months, we are entitled to a new refrigerator. We may take advantage of that clause, because apparently, this unit cannot be fixed properly. Apparently, there is only one repair technician in our area, and he is continually booked three weeks out. This refrigerator is only five years old, and it has been nothing but trouble. Fortunately, we have a 40-year old Kenmore in the garage that works perfectly, despite the fact that we have moved it across country at least five times!

All you need to know is that I received no service from Sears. Will not be buying anything in the future.

The repairman was here twice; I called Sears to tell them it was not done properly; they said they would have the repairman come back; did not hear from him; I called him direct. He said Sears did not call him. He did not follow through on what I said more than once what was the problem, there was an attitude, and as a result my place was flooded along with other units in my complex. Right now I'm very very upset with Sears repair and now reading other negative comments on prior service on the Internet, I am not sure about any of this and will not comment further.

There should be a closer window than 8am to 5pm. and waiting there all day for them to show up after 4pm. When a person like a repair man gets his scheldue for the day , they have some idea where they are placing you on the repair list for the day and a two hour window should cover it!

Bought a lawn mover from sears. Took it back to get it fix and they couldn't fix it !